TLB Product performance & Technical Specilist

Job Description

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Product Performance and Technical Specialist is responsible for monitoring, analyzing, and improving the performance of construction equipment products in the field. This role provides in-depth technical support, investigates performance issues, ensures product reliability, and collaborates with engineering, product development, and service teams to enhance product quality and customer satisfaction. Key Responsibilities Product Performance Analysis Monitor equipment performance through telematics data, field reports, and customer feedback. Conduct field evaluations and product benchmarking to assess efficiency, durability, and reliability. Identify trends and root causes of recurring performance issues. Technical Support Provide advanced technical support to dealers, service teams, and customers. Assist in troubleshooting complex equipment issues and recommend corrective actions. Support warranty claim investigations and resolution. Product Improvement Initiatives Collaborate with engineering and R&D teams to implement product improvements. Provide feedback to design teams based on field experience and customer input. Participate in failure analysis and corrective action processes. Training and Documentation Develop and deliver technical training materials for internal staff and dealer technicians. Create technical bulletins, service manuals, and troubleshooting guides. Customer and Dealer Interaction Visit customer sites to resolve technical issues and gather insights on product performance. Build strong relationships with key customers and dealer technical teams. Experience Required Bachelor’s degree in Mechanical Engineering, Agricultural Engineering, or related technical field. 10+ years of experience in technical support, product performance, or field service roles within the construction equipment or heavy machinery industry. Strong understanding of hydraulic systems, diesel engines, electronics, and telematics. Experience with diagnostic tools and software (CAN bus, fault code readers, etc.). Excellent problem-solving, communication, and project management skills. Willingness to travel to customer and field sites as required. Preferred Qualifications Bachelor’s degree in Mechanical Engineering, Agricultural Engineering, or related technical field. What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off