Technical Support Executive

Job Description

About the company : Edunext Technologies is India's premier 'technology in education' company focused at solving real-world challenges in school management through innovative, tech-enabled solutions. Our award-winning cloud- based solutions, used by over 1200+ schools globally guarantee better efficiency, productivity and cost savings. While our platform is aimed at empowering the school’s administrative staff and teachers, our intuitive mobile app ensures prompt communication and seamless fee payments for parents. The 30+ functional modules designed to make life easy at school are backed by superior-quality dashboards and analytics to enable informed decision-making. We also offer curated tech solutions to exclusively manage admissions, enhance the security of students at school and facilitate world-class canteen and event management, making us the only ‘holistic’ technology partner to schools globally. These best-in-class solutions conform to global data security and privacy standards to guarantee safety of the school's data at all times. Our Services: School Management Software, Mobile App, Specialized CRM Solutions for Admissions, Canteen Management, Student Safety, Transport & Event Solutions. We also assist schools with building their website and initiating social media campaigns on request. Job Overview: We are seeking a dynamic and customer-focused Technical Support Executive to join our team. The ideal candidate should have excellent communication skills, problem-solving abilities, and technical expertise to assist clients effectively. Key Responsibilities: Connect with clients and resolve their queries via calls, remote desk, and email support. Resolve tickets generated by clients for technical requests and issues to ensure seamless operations. Assist in designing and implementing successful software solutions. Track user tickets and maintain resolution records. Coordinate with the development team for feature enhancements and technical improvements. Skills & Qualifications: · Minimum Qualification: Graduate (Bachelor’s degree required) · Preferred: Candidates with basic programming knowledge will have an advantage. · Key Skills: Excellent problem-solving and troubleshooting abilities Strong communication and interpersonal skills Ability to work in a process-improving and customer-centric environment Basic knowledge of programming concepts Proficiency in Microsoft Office (Word, Excel, etc.) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Shift: Day shift Fixed shift Morning shift Work Days: Monday to Friday Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) Language: English (Preferred) Work Location: In person