Technical Support Engineer

Technical Support Engineer – JD

Experience: 3-7 years of experience

Location: Hyderabad

Company: http://www.qualminds.com/

Shift: Night shifts

About Us: QualMinds is a global technology company that empowers clients on their digital transformation journey. We help our clients to design & develop world-class digital products, custom software’s and platforms. Our primary focus is delivering enterprise-grade interactive software applications across web, desktop, mobile, and embedded platforms.

Job Overview: We seek a skilled and motivated Technical Support Engineer with expertise in SQL and HTML, CSS, and JavaScript to join our dynamic team. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a passion for providing exceptional customer support. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical issues and communicating effectively with clients and internal teams.

Key Responsibilities:

Technical Troubleshooting:

Investigate and analyze customer-reported issues related to Database SQL or web technologies (HTML, CSS, JavaScript). Collaborate with customers to gather detailed information about the issues they are experiencing.

Problem Resolution:

Provide timely and practical solutions to technical issues, ensuring customer satisfaction.

Customer Communication:

Communicate technical information clearly and understandably to both technical and non-technical customers. Maintain regular updates with customers on the progress of issue resolution.

Documentation:

Document troubleshooting steps, issue resolutions, and customer interactions in a detailed and organized manner. Contribute to the knowledge base to enhance the efficiency of technical support processes.

Collaboration:

Work closely with cross-functional teams, including developers, QA, and product management, to escalate and resolve complex issues. Provide valuable insights to product teams based on customer feedback.

Continuous Learning:

Stay updated on the latest technologies, industry trends, and product updates. Actively participate in training programs to enhance technical skills.

Qualifications:

1. Bachelor’s degree in computer science, Information Technology, or a related field.

2. Proven 3+ years of experience in technical support or a related role.

3. Proficiency in SQL, HTML, CSS, and JavaScript.

4. Excellent problem-solving and analytical skills.

5. Effective communication skills, both written and verbal.

6. Ability to work independently and collaboratively in a fast-paced environment.

7. Familiarity with debugging tools and techniques.

Preferred Skills:

1. Knowledge of web development frameworks and libraries.

2. Experience with debugging and troubleshooting tools.

3. Familiarity with databases.

If you are a dedicated and customer-focused Technical Support Engineer with a strong background database SQL or web technologies, we encourage you to apply and be a key player in providing outstanding technical support to our customers.