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Technical Support Engineer

Technical Support Engineer

Qualminds

3 - 7 years

5 - 9 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Content management Coding Javascript HTML Customer support Troubleshooting Technical support Automotive SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

ql-editor ">

Technical Support Engineer - JD

Experience

: 3-7 years of experience

Location

: Hyderabad

Company

: QualMinds

Shift

: Night shifts

About Us:

QualMinds is a global technology company that empowers clients on their digital transformation journey. We help our clients to design & develop world-class digital products, custom software s and platforms. Our primary focus is delivering enterprise-grade interactive software applications across web, desktop, mobile, and embedded platforms.

Job Overview:

We seek a skilled and motivated Technical Support Engineer with expertise in SQL and HTML, CSS, and JavaScript to join our dynamic team. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a passion for providing exceptional customer support. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical issues and communicating effectively with clients and internal teams.

Technical Support Engineer

As a Technical Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.

Responsibilities

Attain working knowledge of Team Velocity s products, processes, integrated strategies and our proprietary technology platform, Apollo

Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission

Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed

Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed

Keep up to date with the latest product enhancements and functionality

Additional Responsibilities

Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies.

Assist customers using Apollo web-building programs

Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements

Bachelor s degree

3+ years of relevant experience in Customer Support or similar role

Understanding of HTML, CSS, web-building software, and content management systems

Ability to quickly learn new software programs and systems

Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment

Strong customer-facing communication and interpersonal skills

Problem solver with an ability to communicate technical issues clearly and concisely

Positive attitude with patience and empathy displayed through all interactions

More Jobs at Qualminds

Technical Support Engineer

Hyderabad

3.0 - 7.0 yrs

INR 5 - 9 Lacs

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Qualminds

Mental Health Technologies

Calm City

50-100 Employees

1 Jobs

Key People

Jane Doe

CEO
John Smith

CTO
Emily White

Head of Marketing

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Technical Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Technical Support Engineer - JD

Experience

Location

Company

Shift

About Us:

Job Overview:

Technical Support Engineer

Responsibilities

Additional Responsibilities

Requirements

More Jobs at Qualminds