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Technical Support Engineer

Technical Support Engineer

Gatisofttech

2 - 7 years

2 - 5 Lacs

Surat

Posted:15 hours ago| Platform:

Apply

Skills Required

customer service orientation erp report design sql queries software computer application customer service windows os network configuration technical support desktop writing web technologies software support troubleshooting remote desktop teamviewer

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a

Technical Support Engineer

to join our growing support team at Gatisofttech. You will be responsible for

assisting clients with real-time troubleshooting, resolving software-related queries, and ensuring smooth operation

of our ERP, POS, Web, and Mobile applications. This role is ideal for individuals who are passionate about technology and providing excellent customer service.

Key Responsibilities

Provide technical support via
phone, chat, email
, or remote desktop tools such as
AnyDesk
.
Respond to client queries in a
timely and professional
manner.
Resolve software complaints and escalate complex issues to development teams if required.
Guide users through installation, configuration, and usage of software.
Maintain logs of client interactions and follow up until resolution.
Deliver
training sessions
for new clients and users on using the software effectively.
Assist in report generation or design when needed (knowledge of data report designing is a plus).
Understand ERP / POS systems and help customers optimize their usage.
Comfortable with Traveling / Have valid Passport.

Required Skills Qualifications

Basic to intermediate knowledge of
computer applications, Windows OS
, and network configuration.
Strong analytical and
troubleshooting skills
for software and system-level issues.
Proficient in using remote desktop software like
AnyDesk, TeamViewer
, etc.
Good command over
Gujarati, Hindi, and English
both written and verbal.
Pleasing personality and strong customer service orientation.
Background in
Software, IT, Computer Applications, or related field
is
mandatory
.
Ability to multitask and handle support queries efficiently.

Preferred Qualifications

Experience with
ERP / POS software support
or customer-facing roles in IT companies.
Knowledge of
basic SQL queries, web/mobile app environments
, or
report designing tools
is a plus.
Graduates in BCA, MCA, BSc IT, MSc IT, Diploma IT, or related disciplines.

Why Gatisofttech

Work on
real-time support for innovative enterprise software solutions
.
Friendly and collaborative work environment.
Hands-on experience in
ERP, POS, Mobile App support
and client communication.
5-day working week
Friday or Saturday off
, Sunday fixed holiday.
Celebrations, outings, and team-building activities regularly conducted.
Excellent
growth path for a long-term career
in software support and product consultation.

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