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Snow Planet
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Technical Support Engineer

Technical Support Engineer

Snow Planet

2 - 7 years

4 - 9 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Unix TCP VMware XML Eclipse Web development Javascript SNMP Windows Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications and technical skills that will lead to success:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

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Snow Planet

Recreation

Rangiora

50 Employees

141 Jobs

Key People

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Technical Support Engineer