Technical Product Manager

As a Technical Product Manager (TPM) for our internal Observability & Insights Platform, you will be responsible for defining the product strategy, owning discovery and delivery, and ensuring our engineers and stakeholders across 350+ services can build, debug, and operate confidently.

You will own and evolve a platform that includes logging (ELK stack), metrics (Prometheus, Grafana, Thanos), tracing (Jaeger), structured audit logs, and SIEM integrations, while competing with high-cost solutions like Datadog and Honeycomb. Your impact will be both technical and strategic, improving developer experience, reducing operational noise, and driving platform efficiency and cost visibility.

🎯 Key Deliverables (Quarterly Outcomes):

•Successfully manage and deliver initiatives from the Observability Roadmap / Job Jar, tracked via RAG status and Jira epics.

•Complete structured discoveries for upcoming capabilities (e.g., SIEM exporter, SDK adoption, trace sampling).

•Design and roll out scorecards (in Port) to measure observability maturity across teams.

•Ensure feature parity and stakeholder migration in cost-saving initiatives (e.g., Datadog → Prometheus).

•Track and report platform usage, reliability, and cost metrics aligned to business outcomes.

•Drive feature documentation, adoption plans, and enablement sessions across engineering.

🔧 Jobs to Be Done:

•Define and evolve the observability product roadmap (Logs, Metrics, Traces, SDK, Dashboards, SIEM).

•Lead dual-track agile product discovery for upcoming initiatives — gather context, define problem, validate feasibility.

•Partner with engineering managers to break down initiatives into quarterly deliverables, epics, and sprint-level execution.

•Maintain the Observability Job Jar and present RAG status every 2 weeks with confidence backed by Jira hygiene.

•Define and track metrics to measure success of every platform capability (SLOs, cost savings, adoption %, etc).

•Work closely with FinOps, Security, and Platform teams to ensure observability aligns with cost, compliance, and operational goals.

•Champion the adoption of SDKs, scorecards, and dashboards via enablement, documentation, and evangelism.

🤝 Ways of Working:

•Work in dual-track agile: Discover next quarter’s priorities while delivering this quarter’s committed outcomes.

•Maintain a GPS PRD (Product Requirements Doc) for each major initiative: What problem are we solving? Why now? How do we measure value?

•Collaborate deeply with engineers in backlog grooming, planning, demos, and retrospectives.

•Follow RAG-based reporting with stakeholders: escalate risks early, present mitigation paths clearly.

•Operate with full visibility in Jira (Initiative → Epics → Stories → Subtasks), driving delivery rhythm across sprints.

•Use quarterly Job Jar reviews to recalibrate product priorities, staffing needs, and stakeholder alignment.

✅ You Should Have:

•10+ years of product management experience, ideally in platform/infrastructure products.

•Proven success managing internal developer platforms or observability tooling.

•Experience launching or migrating enterprise-scale telemetry stacks (e.g., Datadog → Prometheus/Grafana, Honeycomb → Jaeger).

•Ability to break down complex engineering requirements into structured product plans with measurable outcomes.

•Strong technical grounding in cloud-native environments (EKS, Kafka, Elasticsearch, etc).

•Excellent documentation and storytelling skills — especially to influence engineers and non-technical stakeholders.

📈 Success Metrics:

•% of services adopting OTel SDK with structured logging

•% reduction in Datadog/Honeycomb usage & cost post migration

•Uptime & latency of observability pipelines (Jaeger, ELK, Prometheus)

•Scorecard improvement across teams (Bronze → Silver → Gold)

•Number of issues detected/resolved using the new observability stack

•Time to incident triage with new tracing/logging capabilities