Systems and Network Engineer

About the company

The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.

The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

Job Summary:

We are seeking a versatile and skilled Systems and Network Engineer to support our network and systems infrastructure. This role requires a professional with a proven track record in managing complex environments, who can confidently handle advanced monitoring, incident response, server and network device management, and execution of service requests. The engineer will handle a broad range of tasks across network operations, server administration, cloud services, and user management, while ensuring system health, security compliance, and timely issue resolution.

Key Responsibilities:

Monitoring & Incident Response

• Monitor WeWork network, servers, Nutanix environment, and cloud infrastructure via Zabbix and other tools.
• Perform initial triage of network incidents and escalate to WeWork’s Network Support team through approved channels (email, Slack, ITSM).
• Provide L1–L3 support for server, Nutanix, AWS, storage, and related systems.
• Escalation support for HQIT resources.

Server & Network Administration

• Commission/decommission servers, appliances, network devices as per WeWork leadership guidance.
• Manage server configurations (CPU, RAM, Disk, GPO updates) and perform OVA installations.
• Resolve RDP and various remote connectivity protocol issues, conduct server log analysis, and perform root cause analysis (RCA).
• Troubleshooting and IAS log analysis for RADIUS and NPS issues.
• NPS Policy administration and auditing.
• Monthly patching and upgrades for Nutanix, AWS, and server environments.
• Address and resolve issues from penetration tests related to server infrastructure.

User & Security Management

• Manage Domain Users, Service Accounts, and Security Groups.
• Handle user access requests and troubleshoot access issues.

Infrastructure Management

• Manage ~128 server instances, 16 Nutanix services, and monitor 60 network devices.
• Monthly patching for key services (Radius, PowerBI, Alteryx, UIPath, SMTP, OKTA, Domain Controllers, etc.).
• Administer Active Directory, DNS, DHCP (Infoblox planned), SMTP, and Revit Licensing Servers.
• Manage ESXi and Nutanix clusters (hardware/software).

Wi-Fi Device Administration

• Perform configuration and patches to Ruckus, Juniper Mist, and Cisco Wi-Fi devices following WeWork’s change management process.

Documentation & Reporting

• Maintain system documentation and process guides.
• Monitor and manage ticket queues; update and resolve tickets per SLA.
• Provide quarterly effort utilization reports and participate in scope reviews.

Requirements:

• 5+ years of experience in Systems and Network Engineering.
• Proficiency with monitoring tools (Zabbix), Nutanix, AWS, Active Directory, and network device management.
• Experience with Ruckus, Juniper Mist, and Cisco Wi-Fi device configuration and patching.
• Strong Cisco and Juniper networking and network security experience is essential.
• Very strong Extreme Wireless experience is highly desirable.
• Palo Alto firewall experience is a very nice to have.
• Familiarity with ITSM tools, Slack, and standard escalation protocols.
• Strong troubleshooting skills, attention to detail, and ability to work independently.
• Willingness to work in a flexible, 24/7 support environment.
• Excellent documentation, communication, and coordination skills.

Preferred Qualifications:

• Nutanix and AWS certifications.
• Experience in a managed services or NOC environment.
• Exposure to security compliance and penetration test remediation.