Position Title:
Strategic Operations Manager
Location:
REMOTE PAN-INDIA
Experience:
5–10 years
Industry:
IT Consulting / Staff Augmentation
Client Focus:
FAANG (with specific experience supporting Amazon)
Type:
Full-Time
About The Role
We are seeking a dynamic and detail-oriented
Strategic Operations Manager
with deep expertise in
workforce strategy, delivery operations, and HR program execution
within IT consulting/staffing environments. This role is ideal for someone who has successfully driven
staff augmentation initiatives
with high-profile clients like
Amazon
, particularly in deploying
Software Development Engineers (SDEs)
across multiple business units.The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.
Key Responsibilities
Strategic Workforce Planning & Delivery:
- Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.
- Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.
FAANG Client Strategy Execution
- Build and manage operational frameworks specifically tailored to Amazon’s vendor protocols and contingent workforce requirements.
- Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.
- Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.
Operations & Process Optimization
- Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.
- Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.
Compliance, Risk, And Client Readiness
- Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).
- Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.
Team Leadership & Stakeholder Management
- Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.
- Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.
Required Skills & Qualifications
- 7+ years in strategic operations, HR delivery, or program management in IT consulting or staff augmentation firms.
- Proven track record placing SDEs or technical consultants at Amazon, with a deep understanding of their hiring workflows and VMS systems.
- Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.
- Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.
- Proficiency in tools like Jira, Trello, Greenhouse, BambooHR, SuccessFactors, and project tracking/reporting systems.
Preferred
- Hands-on experience with Amazon’s Contingent Workforce Program, onboarding portals, or vendor compliance tools.
- Understanding of India & APAC hiring and resource mobility planning.
- MBA or relevant master’s degree in Operations, HR Strategy, or Business Management is a plus.
Skills: management,staff augmentation,amazon,sde deployment,hr program execution,it consulting,multicultural understanding,risk management,operational playbooks,compliance,delivery operations,data analysis,stakeholder engagement,workforce strategy,project management,operations,vendor management
