Storage Support Engineer

About Prospera Soft:

Prospera Soft is a dynamic software development company based in Kharadi, Pune, specializing in cutting-edge technologies and delivering innovative solutions to a global clientele. We are expanding our technical support capabilities and are looking for highly skilled and dedicated professionals to join our growing team.

Position Overview:

Storage Support Engineer

Key Responsibilities:

• Provide expert-level technical support and troubleshooting for a wide range of storage systems, including 

  Nutanix Files, NetApp, Nasuni, Dell EMC (Unity, ECS, PowerStore, etc.), IBM (e.g., Storwize, DS Series), HP 3PAR, and Hitachi (e.g., VSP, HNAS)

  , and other traditional file/block/object storage solutions.
• Diagnose and resolve complex storage-related issues, including performance bottlenecks, capacity management, data integrity concerns, and connectivity problems.
• Collaborate effectively with cross-functional teams (e.g., infrastructure, development, operations) to design, implement, and maintain robust storage solutions that align with business requirements and best practices.
• Perform proactive monitoring, health checks, and maintenance of storage infrastructure to ensure high availability, optimal performance, and reliability.
• Develop, maintain, and update comprehensive documentation, procedures, and runbooks for storage management, support, and incident response.
• Actively participate in an on-call rotation (24/7 shift) to respond to critical incidents, alerts, and escalations in a timely and effective manner, minimizing service disruption.
• Bid for work and discover leads on various portals and connect with people on LinkedIn.
• Generate reports for visibility to stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Minimum 

  3+ years

   of hands-on experience in storage administration, engineering, or technical support roles within an IT services environment.

• Mandatory hands-on experience with at least one or two of the following technologies: Nutanix (especially Nutanix Files), NetApp, or Nasuni.

• Proven experience with other enterprise storage systems such as Dell EMC (Unity, ECS), IBM (Storwize, DS Series), HP 3PAR, and Hitachi (VSP, HNAS) is highly preferred.
• Strong understanding of core storage concepts, protocols, and technologies, including NAS (NFS, SMB/CIFS), SAN (Fibre Channel, iSCSI), object storage, and data protection strategies (snapshots, replication, backup, recovery).
• Experience with storage management tools and platforms, such as Nutanix Prism, NetApp OnCommand, Nasuni Management Console, Dell EMC Unisphere, etc.
• Excellent analytical and troubleshooting skills with a proven ability to diagnose and resolve complex technical issues under pressure.
• Strong communication and interpersonal skills, with the ability to articulate technical information clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment.
• Relevant certifications such as Nutanix Certified Professional (NCP), NetApp Certified Data Administrator (NCDA), Dell EMC Proven Professional, or equivalent, are a significant plus.

Shift Details:

• This is a 24/7 rotational shift position.

   Candidates must be willing and able to work various shifts, including nights, weekends, and holidays, as part of a scheduled rotation.

Why Join Prospera Soft?

• Work on cutting-edge technologies with a focus on overseas projects.
• Opportunity to expand your expertise across diverse, industry-leading storage platforms.
• Be part of a collaborative and innovative team.
• Remote work flexibility.