Staff Product Solutions Engineer

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

The Staff Product Solutions Engineer serves as a product manager, solutions engineer, adoption driver, and delivery partner manager, defining, selling, and supporting a variety of bespoke, customer-specific products. Forward Deployed Engineering (FDE) team will work closely with our most strategic customers to deeply understand their use cases and design, build, and implement products for them.

This role requires a unique blend of technical expertise, account management skills, and extensive knowledge of data systems. The Staff Product Solutions Engineer will leverage their deep understanding of data architectures, data management, and data cataloging to provide technical guidance, proactive support, and strategic solutions to clients.

What You’ll Do

Product Management & Technical Leadership:

• Perform discovery and document customer requirements for bespoke FDE products. Products span a variety of complex data integrations (“connectors”), extended Alation platform capabilities, and enhancing customer AI solutions via the Alation AI SDK.
• Research Alation and third-party data source product capabilities, identifying what is possible within customer budgets, and the scope/cost tradeoffs that are required.
• Communicate and receive customer acceptance for the final product design.
• Create product requirements documents (PRDs) and communicate them to FDE Engineers or external development partners.
• Oversee product development by FDE Engineers or external development partners, from a product management perspective. Ensure delivered products meet customer requirements and expectations.
• Manage beta testing, feedback, and troubleshooting.
• Create customer facing product documentation. Enable Professional Services and other cross functional teams on product capabilities and delivery methodologies.
• Identify demand for new FDE products and pitch ideas to FDE and Alation Product Management leadership.

Account Management

• Act as the face of the FDE program to customers.
• Partner with Sales teams to drive FDE opportunities from accepted leads to closure.
• Ensure FDE products are delivering value and renewing.
• Build and maintain strong relationships with key client stakeholders.
• Develop a deep understanding of client business objectives and data strategies.
• Manage third-party development partner relationships, agreements and commercials.
• Drive adoption and utilization of FDE products.
• Identify and pursue upsell and cross-sell opportunities within client accounts.
• Collaborate with sales and marketing teams to drive new business and expand market reach.

What You Need

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in data management, data warehousing, or data engineering.
• Deep understanding of data architectures, data modeling, data integration, including relational databases, NoSQL databases, data lakes, and cloud data platforms.
• Hands-on experience with data catalog software or similar solutions.
• Strong knowledge of SQL and other data query languages.
• Solid understanding of API and system integration challenges.
• Familiarity with data governance, data quality, and data security best practices.

Field Experience

• 5+ years of experience in customer-facing roles, preferably in a product management, technical account management or sales engineering capacity.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong problem-solving and analytical skills.

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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