Sr. Program Manager

About Zeta

Next-Gen Banking Tech

1700+

70%

US

EMEA

Asia

$280 million

$1.5 billion

The Role

• We are seeking a highly skilled Delivery Manager to lead the delivery of high-quality products and services to our clients. You will be responsible for overseeing the entire delivery process, from project initiation to completion, ensuring timely, on-budget, and quality delivery of all services and solutions. The ideal candidate should have strong leadership skills, exceptional problem-solving abilities, and the ability to manage complex, multi-disciplinary projects.
  

Responsibilities

• Project Delivery:
• Lead and manage the end-to-end delivery of projects, ensuring they are completed within scope, time, and budget constraints.
• Coordinate with cross-functional teams (technical, business, operations, etc.) to ensure smooth project execution.
• Monitor and report on project progress, risks, and issues, ensuring proactive risk mitigation.
  

Stakeholder Management

• Engage and manage relationships with key stakeholders, including clients, senior management, and team members.
• Communicate project status, timelines, and risks to stakeholders clearly and effectively.
• Ensure customer satisfaction by ensuring that all expectations and requirements are met.
  

Team Leadership

• Manage and motivate project teams, ensuring they have the necessary resources and support to succeed.
• Foster a collaborative and productive team environment.
• Provide guidance and coaching to team members to enhance performance and career development.
  

Budget And Resource Management

• Monitor and manage project budgets, ensuring effective resource allocation and cost control.
• Ensure that the appropriate resources (people, tools, and technology) are available to deliver the project successfully.
  

Process Improvement

• Drive continuous improvement of project management processes, tools, and methodologies.
• Implement best practices in project delivery and share lessons learned from past projects.
• Facilitate retrospectives and feedback loops to improve team performance and delivery outcomes.
  

Quality Assurance

• Ensure that all deliverables meet quality standards and client expectations.
• Collaborate with quality assurance (QA) teams to incorporate testing and validation into the project delivery lifecycle.
  

Skills

• Proven experience as a Delivery Manager or in a similar role (e.g., Project Manager, Scrum Master) within an IT or technical environment.
• Experience managing cross-functional teams and delivering complex projects.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, etc.).
• Experience with project management tools (e.g., Jira, Trello, MS Project, etc.).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Client-focused with an ability to manage stakeholder expectations effectively.
  

Experience And Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field (or equivalent work experience).
• Certifications (Optional but preferred):
• PMP (Project Management Professional), Prince2, Agile, or Scrum certifications.
• ITIL (Information Technology Infrastructure Library) certification for IT service management