About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Position Description Summary
Position Title: UCC Collaboration Sr. LeadJob Location: Pune
I) Position Summary
- Key objective / Purpose of the job:
Responsible for installation & configurations of environment VMWare, ESXi, Storage, Windows & Unix Servers and related infrastructure.
- Install Chassis and SAN (iSCSI) storage of Various Vendors like Dell, HP, NetApp, etc.
- Configure with various hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover.
- Create Technical Documentation like HLD and LLD.
- Provide KT Session to other team members.
- Maintenance inventory of hardware and software for annual renewals.
- Operational Support for Day2 incidents whenever needed.
- Engage vendors for new/enhancements/issues requirement.
- Work with CFT for BoQ finalization and ordering process.
Good understanding of Basics of Networking like VLAN, routes, etc
II) Person Specification
- Essential Qualifications & Certifications:
Bachelor's Degree in Electrical, Electronics, Telecommunications
VMWare VDC Certified, Red Hat Certified
- Requisite Skills:
- 5 to 10 years IT industry experience
- Expert knowledge on VMWare ESXi, VMWare vCenter, KVM Hypervisor
- Configure hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover
- Build VM (Windows/Unix) as per application requirements
- Install Chassis and SAN/iSCSI storage of Various Vendors like Dell, HP, NetApp, etc
- Datacenter RHS Support for installation or operation activities related to managed servers
- Create Technical Documentation like HLD and LLD
- Provide KT Session to other team members
- Maintain inventory of hardware and software for annual renewals
- Operational Support for Day2 incidents whenever needed
- Engage vendors for new/enhancements/issues requirement
- Work with CFT for BoQ finalization and ordering process
- Excellent verbal and written communication abilities
- Good understanding of Basics of Networking like VLAN, routes, etc
- Ability to demonstrate basis IP Switching and Routing knowledge
- Work effectively under pressure
- Aptitude for learning, ability to quickly grasp new and leading-edge technologies
- Effective participation and departmental representation in engineering and product roadmap enhancement
- Rigorous attention to detail, enforcing and working within change control procedures.
- Teamwork and team building attributes
- Travel to Different city whenever required
Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.Manage new enhancements/issue resolution.Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.Identify day to day manual activities, repeat tasks and leading the effort to automate them.Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.Manage network equipment maintenance and security operations for all sites.Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.Performing repair and maintenance and restoring service for optimal customer satisfactionThe role may be an individual contributor or may lead a small team.Desired Skill setsTroubleshooting experience of network, equipment and service level faultsAbility to write and present a comprehensive vulnerability assessment report.Understanding of domain and related technologiesUnderstanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
