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Tata Communications
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Sr Lead - Global Network Operations

Sr Lead - Global Network Operations

Tata Communications

7 - 11 years

17 - 20 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

hypervisor kvm vmware vmware esxi vmware vcenter switching security operations manual testing networking sql docker routing java vlan devops linux j2ee shell scripting unix server esxi incident management troubleshooting network operations aws unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

I) Position Summary:

a) Key objective / Purpose of the job:

Responsible for installation & configurations of environment VMWare, ESXi, Storage, Windows & Unix Servers and related infrastructure.

Install Chassis and SAN (iSCSI) storage of Various Vendors like Dell, HP, NetApp, etc.

Configure with various hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover.

Create Technical Documentation like HLD and LLD.

Provide KT Session to other team members.

Maintenance inventory of hardware and software for annual renewals.

Operational Support for Day2 incidents whenever needed.

Engage vendors for new/enhancements/issues requirement.

Work with CFT for BoQ finalization and ordering process.

Good understanding of Basics of Networking like VLAN, routes, etc

II) Person Specification:

a) Essential Qualifications & Certifications:

Bachelor's Degree in Electrical, Electronics, Telecommunications

VMWare VDC Certified, Red Hat Certified

b) Requisite Skills:

5 to 10 years IT industry experience

Expert knowledge on VMWare ESXi, VMWare vCenter, KVM Hypervisor

Configure hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover

Build VM (Windows/Unix) as per application requirements

Install Chassis and SAN/iSCSI storage of Various Vendors like Dell, HP, NetApp, etc

Datacenter RHS Support for installation or operation activities related to managed servers

Create Technical Documentation like HLD and LLD

Provide KT Session to other team members

Maintain inventory of hardware and software for annual renewals

Operational Support for Day2 incidents whenever needed

Engage vendors for new/enhancements/issues requirement

Work with CFT for BoQ finalization and ordering process

Excellent verbal and written communication abilities

Good understanding of Basics of Networking like VLAN, routes, etc

Ability to demonstrate basis IP Switching and Routing knowledge

Work effectively under pressure

Aptitude for learning, ability to quickly grasp new and leading-edge technologies

Effective participation and departmental representation in engineering and product roadmap enhancement

Rigorous attention to detail, enforcing and working within change control procedures.

Teamwork and team building attributes

Travel to Different city whenever required

Job Description

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.

Manage new enhancements/issue resolution.

Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.

Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.

Identify day to day manual activities, repeat tasks and leading the effort to automate them.

Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.

Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.

Manage network equipment maintenance and security operations for all sites.

Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.

Performing repair and maintenance and restoring service for optimal customer satisfaction

The role may be an individual contributor or may lead a small team.

Desired Skill sets

Troubleshooting experience of network, equipment and service level faults

Ability to write and present a comprehensive vulnerability assessment report.

Understanding of domain and related technologies

Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

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Sr Lead - Global Network Operations