Sr. Associate-Client Engagement

Position: Sr. Associate – Client Engagement

Location: Ahmedabad, Delhi, Mumbai, Pune, Bangalore. Organization: ImpactBox (CSRBOX Group)Compensation: INR 4–6.5 LPA (commensurate with experience and expertise) Experience Required:1-3 years in client servicing, partnerships, or stakeholder management (preferably in CSR, consulting, or social impact sector)

Engage Partners. Enable Impact. Drive Collaboration.

CSRBOX is India’s leading social impact platform working with a wide range of CSR and philanthropic organizations. ImpactBox is our tech-driven ecosystem platform offering scalable, measurable, and impactful solutions for development projects. We aim to amplify social good by fostering collaboration between corporate CSR teams, non-profits, and implementation partners.

We’re hiring a Sr. Associate – Client Engagement to lead relationship management with CSR partners, philanthropic clients, and implementation stakeholders. This is a high-ownership role that blends strategic thinking with execution, ideal for professionals passionate about stakeholder engagement and social innovation.

Why This Role Matters

You will act as a strategic partner and solutions advisor for clients using our platforms and services. From onboarding new CSR partners to supporting project delivery and engagement analytics—you’ll play a vital role in enabling impactful partnerships. This is your opportunity to turn conversations into collaborations and CSR capital into community impact.

Key Responsibilities: Client Engagement & Platform Management

• Serve as the primary point of contact for assigned CSR and philanthropic clients.
• Understand client goals and align platform features to deliver measurable value.
• Ensure timely execution of deliverables, reporting, and feedback loops.
• Build and maintain strong, long-term client relationships through regular check-ins and solution-driven communication.

Partnership Onboarding & Support

• Lead onboarding processes for new partners on CSRBOX and ImpactBox platforms.
• Conduct orientation sessions and provide training to partner teams.
• Offer ongoing technical and content-related support to ensure smooth engagement.

Platform Management & Operations

• Oversee daily operations of CSRBOX digital platforms including content uploads and user management.
• Coordinate with the tech team to resolve technical issues and implement enhancements.
• Track platform usage, troubleshoot issues, and ensure overall system functionality.

Content Coordination & Curation

• Curate and maintain high-quality partner content including program profiles, case studies, and success stories.
• Collaborate with content and impact teams to ensure consistency, accuracy, and relevance.
• Regularly update digital assets to reflect current projects and partner activities.

Communication & Internal Coordination

• Liaise with internal departments (tech, content, outreach, impact) to deliver timely client solutions.
• Prepare communication materials such as decks, reports, meeting briefs, and documentation.
• Organize and facilitate review meetings, feedback sessions, and progress updates.

Data Tracking & Reporting

• Monitor engagement metrics using CRM tools and analytics dashboards.
• Generate performance and usage reports for both internal use and client presentations.
• Recommend optimizations based on user data, platform trends, and engagement insights.

Content Development & Strategic Outreach

• Develop impactful storytelling content: case studies, blogs, newsletters, and partner spotlights.
• Maintain brand alignment and tone across all communication platforms.
• Support in developing marketing collaterals like brochures, platform kits, and presentation decks.

Campaign Support & Visibility

• Collaborate on digital campaigns to promote partner initiatives, success stories, and new features.
• Work with design and tech teams to enhance platform user experience.
• Facilitate webinars, product demos, and stakeholder engagement events.

Research & Insights

• Track CSR trends, sector developments, and partnership models for strategic input.
• Conduct interviews and gather insights from stakeholders to create meaningful narratives.
• Maintain a repository of case studies, impact data, and ecosystem insights.

What We’re Looking For

• Graduate/Postgraduate in Business, Development Studies, Communications, or related field.
• 1-2 years of experience in client servicing, CSR partnerships, or stakeholder-facing roles.
• Strong interpersonal skills, emotional intelligence, and solution orientation.
• Experience in managing multiple accounts and balancing stakeholder priorities.
• Excellent written and verbal communication in English and Hindi.
• Familiarity with CRM tools, digital platforms, and project tracking systems.
• The ideal candidate will be proficient in using LinkedIn for professional communication, networking, and outreach.

What You’ll Gain

• A client-facing leadership role in one of India’s most trusted CSR platforms.
• Exposure to top CSR teams, foundations, and social sector partners.
• Skill-building in partnership strategy, digital delivery, and program engagement.
• A collaborative and mission-driven work environment that values innovation and impact.

Job Type: Full-time

Pay: ₹400,000.00 - ₹650,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment

Schedule:

• Day shift

Experience:

• Client servicing : 3 years (Preferred)

Location:

• Mumbai, Maharashtra (Preferred)

Work Location: In person