ServiceNow ITOM Developer

Job Description

Job Title: ServiceNow ITOM Developer Skills: ITOM, Discovery, Event Management & Service Mapping Experience: 5 - 12 years Location: Greater Noida, Pune & Bengaluru Notice: Immediate to 60 days joiners are preferable We at Coforge are hiring ServiceNow ITOM Developers with the following skillset: Analyzing business requirements, designing & developing implementing solutions on the ServiceNow platform. Collaborate with cross - functional teams to ensure the successful delivery of ServiceNow applications & modules, meeting the organization's needs. Requirements Analysis: Collaborate with business analysts & stakeholders to understand and translate business requirements into technical specifications. Design and Development: Design & develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize & configure workflows, forms, fields, scripts, business rules, UI policies and other ServiceNow components. Implement & configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management and CMDB (Configuration Management Database). Collaborate with infrastructure & operations teams to ensure accurate and up - to - date configuration data within the CMDB. Monitor & manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop & maintain integrations between ServiceNow and other monitoring tools and systems. Integration: Integrate ServiceNow with other systems & applications as needed. Develop & maintain integrations using web services, APIs and other integration technologies. Collaboration: Work closely with cross - functional teams, including system administrators, business analysts, & quality assurance teams, to deliver high - quality solutions. Collaborate with stakeholders to gather feedback & make necessary adjustments to meet evolving business needs. Testing & Quality Assurance: Conduct unit testing & participate in quality assurance activities to ensure the reliability and functionality of developed solutions. Documentation: Create & maintain technical documentation, including design specifications, user guides, and test plans. Support & Maintenance: Provide ongoing support & maintenance for ServiceNow applications, troubleshooting & resolving issues promptly. Training: Train end - users & support teams on new features and functionality. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations. Strong understanding of ITSM & business process automation concepts. Proficient in JavaScript, HTML, CSS & other web technologies. Experience with ServiceNow integrations & web services. ServiceNow certification(s) is a plus. Skills: ServiceNow development skills. Strong analytical & problem - solving abilities. Excellent communication & collaboration skills. Ability to work in a fast - paced & dynamic environment. Detail - oriented with a commitment to delivering high-quality solutions.