ServiceNow FSM Consultant

Swift Strategic Solutions Inc

6 - 8 years

0 Lacs

Kolkata West Bengal India

Posted:1 week ago| Platform:

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Skills Required

servicenow technology service design management scheduling dispatch mobile surveys analytics inventory security integration scripting js ui angular training testing troubleshooting data support communication certifications leadership

Work Mode

On-site

Job Type

Contractual

Job Description

ServiceNow FSM Consultant

Role: ServiceNow FSM Consultant

Experience: 6- 8 Years

Location: PAN India

Notice Period: Immediate- 15 Days

Mandatory Skills: Servicenow, FSM, ITSM, Custom Service Portal

6 years of experience in implementing or architecting ServiceNow solutions
Experience in Design configure and customize ServiceNow Field Service Management FSM module
Must have experience in the design and implementation of the modules below
Field Service Management FSM Workforce and Resource Management Work Order management Appointment scheduling and dispatch Setup Map Based and calendar based dispatcher view Mobile app for FSM Agents and Surveys and analytics Asset and Inventory management Now Assist for FSM etc
ITSM
Custom Service Portal
Extensive experience across the ServiceNow core platform security performance and compliance
Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding
Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
Perform system testing troubleshooting and issue resolution during the implementation phase
Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
Document processes configurations and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills
Preferred
Proficient in ServiceNow CMDB Agent workspace and virtual assistant
Proficient in Implementation of ITSM module
Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
Exceptional leadership problem solving critical thinking and communication skills

sohail.s@s3staff.com

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