ServiceNow FSM Consultant

You are a ServiceNow FSM Consultant with 6 years of experience in implementing or architecting ServiceNow solutions. Your role involves designing, configuring, and customizing the ServiceNow Field Service Management (FSM) module. You must have experience in various modules such as Field Service Management FSM, Workforce and Resource Management, Work Order management, Appointment scheduling and dispatch, Setup Map Based and calendar-based dispatcher view, Mobile app for FSM Agents, Surveys and analytics, Asset and Inventory management, Now Assist for FSM, ITSM, and Custom Service Portal. Your responsibilities include collaborating with teams to understand their requirements and pain points and translating them into functional specifications. You will conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions. Additionally, you will perform system testing, troubleshooting, and issue resolution during the implementation phase, as well as define integrations with other systems and applications to ensure seamless data flow. You are expected to provide ongoing support to end users, address their queries and issues related to the ServiceNow platform module, and document processes, configurations, and solutions to create comprehensive user guides and training materials. Excellent communication and interpersonal skills are essential for this role. Preferred skills include proficiency in ServiceNow CMDB, Agent workspace, and virtual assistant, as well as implementation of the ITSM module. Relevant ServiceNow certifications, such as ServiceNow Certified Implementation Specialist, are a plus. Exceptional leadership, problem-solving, critical thinking, and communication skills are also desirable. If you are interested in this opportunity, please share your updated resume to prathyusha.m@s3staff.com.,