Senior Staff Engineer - IT

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

We are seeking a skilled Azure Virtual Desktop Engineer to join our team. The ideal candidate will have extensive experience in deploying, managing, and optimizing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.

Key Responsibilities:

• Configure and manage AVD host pools, workspaces, and session hosts.
• Implement and manage AVD images and scaling solutions.
• Ensure secure system access and control by implementing security policies and procedures.
• Optimize user profiles and performance using FSLogix.
• Troubleshoot and resolve issues related to virtual desktops and applications.
• Configure and manage Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
• Automate repetitive tasks to improve service delivery and reduce operational overhead.
• Utilize Nerdio Manager for Enterprise to manage and optimize AVD environments.
• Automate deployment and management tasks using Nerdio Manager.
• Collaborate with operational teams to identify opportunities for improvement.
• Follow ITIL processes and use ticketing tools like ServiceNow.

Required Qualifications:

• Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 5-8 years of overall virtualization technology experience.
• 5-8 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10,11 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working knowledge of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architectures
• Experience with security hardening of VDI infrastructure.
• Hands-on experience with network connectivity to Azure.
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Soft Skills:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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