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Senior Analyst

9 years

0 Lacs

Mumbai Maharashtra India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

network support ip service ethernet networks troubleshooting analysis communication circuit juniper resolve bgp mpls switching snmp testing diagnostics monitoring escalation metrics engineering documentation reporting reports collaboration provisioning cisco certifications iperf wireshark payments report

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Network Support Engineer (IP/Ethernet)

Experience:

3–9 Years

Industry:

Telecommunication / Internet Service Provider

Location:

Mumbai (Work from Office)

Shift:

24x7 Rotational (NOC Environment)

Job Summary

We are seeking a

Network Support Engineer

with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Experience Level

Key Responsibilities by Category:

  • 3–9 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

  • Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Collaboration

  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
  • Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

  • Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

  • Strong analytical, troubleshooting, and documentation abilities.
  • Calm and effective under pressure in high-availability environments.

Communication

  • Excellent verbal and written English communication skills.

About The Team

eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers.
If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

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