SaaS Implementation Specialist - India based

AKT Global is one of the leading People Experience Digital Solution consultancies. We partner with our customers across EMEA and North America to create exceptional employee experiences and build future-ready HR functions. Our People Advisory practice provides strategic guidance on HR transformation, while our Digital HR Practice provides implementation, development and support for a comprehensive SAP-centric portfolio including SuccessFactors, Qualtrics, Fieldglass and Concur.

AKT is seeking a highly motivated SaaS Implementation Specialist to join our partner company’s team and lead the successful deployment of global payroll and workforce management solutions. This role will serve as the key point of contact for client implementations, ensuring seamless integration, compliance, and user adoption of the chosen technology.

This is a client-facing and full-time role, open to candidates based in India, Kolkata.

Key Responsibilities:

• Lead end-to-end implementation of global payroll and workforce management platforms for clients
• Develop and maintain project plans, tracking milestones, dependencies, and resource allocation
• Act as the primary liaison between clients, internal teams, and technology providers to ensure a smooth onboarding process
• Manage project timelines, deliverables, and stakeholder expectations
• Facilitate stakeholder communication, providing regular updates on progress, risks, and mitigation strategies
• Configure and customize payroll and workforce platforms to meet client-specific needs
• Provide training and support to clients on system functionalities, best practices, and compliance requirements
• Identify and resolve implementation challenges, ensuring a seamless transition
• Work closely with cross-functional teams, including sales, customer success, and technical support
• Maintain comprehensive documentation of implementation processes and client requirements

Job Requirements:

• 3+ years of experience in payroll, HR technology implementation, or SaaS project management
• Familiarity with HRIS, ERP, or payroll systems such as Workday, SAP SuccessFactors, or ADP
• Experience working with global teams and multinational companies
• Certification in project management (PMP, PRINCE2, or similar) - an advantage
• Strong knowledge of global payroll processes and compliance standards - an advantage
• Experience with payroll and workforce management solutions is highly desirable
• Excellent project management skills, with the ability to manage multiple implementations simultaneously
• Strong interpersonal and communication skills to collaborate effectively with clients and internal teams
• Problem-solving mindset with a proactive approach to troubleshooting and resolving implementation issues
• Ability to work independently and drive projects to completion
• Ability to work effectively within a matrix management structure, collaborating across multiple teams, reporting lines, and stakeholder groups to drive successful project outcomes

Personal Skills:

• Dynamic team player with strong commitment and drive to accomplish individual and team tasks and goals
• Promptly acclimate to company culture, values, processes, and expectations
• Ambitious, driven, self-motivated, flexible and able to meet tight deadlines
• Ability to cope with multi-tasking and working independently
• Take initiative, exercise sound judgment and result-oriented
• Strong analytical and persuasive skills
• Customer-oriented and flexible
• Desire to learn and grow quickly

AKT Offers:

• A wide range of benefits and opportunities for career growth
• Realistic growth opportunities into either technical practices or business consulting environment
• Flexible working hours
• Stimulating and collaborative working environment
• Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
• International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)