Remote Support Engineer

Key Responsibilities:

• Install, configure, and maintain various operating systems, including Windows, Linux, and macOS.
• Monitor and ensure high system performance, availability, and reliability across all environments.
• Manage and upgrade IT hardware and software, including patch management and system updates.
• Support and troubleshoot LAN/WAN infrastructure, including switches, routers, and firewalls.
• Administer and secure the Wi-Fi network infrastructure, adhering to IT security best practices.
• Provide technical support to end-users and IT support staff for escalated issues.
• Maintain accurate records of IT inventory, licensing, and assets.
• Monitor and respond to incidents through the IT ticketing system, ensuring timely resolution.
• Participate in IT audits, compliance activities, and risk assessments.
• Create and update documentation related to system configurations, processes, and procedures.
• Handle data backup operations across windows server, SQL databases.
• Configuring and managing Exchange Online, SharePoint Online, One drive for business, and other office services. Managing User accounts, including creating new accounts, assigning licenses, and resetting passwords. Configuring and managing email and Collaboration tools, such as outlook and teams.
• Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request.
• Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing.
• Creating Virtual Machines on NxtGen Speed cloud and Scale UP the configuration.Maintaining Inventory of desktops/laptops/software used and deployed.
• Working on any employee monitoring system used for employee activity who are working from home.
• Provided after-hours support for applications and project efforts when needed.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2–3 years of experience as a System Administrator, Network Administrator, or in a similar technical role.
• Strong understanding of operating systems, networking protocols, and hardware troubleshooting.
• Proficient with tools and technologies such as Active Directory, DNS/DHCP, firewalls, virtualization (VMware/Hyper-V), backup solutions, and remote desktop tools.
• Working knowledge of network and system security, including firewalls, antivirus, and patching policies.
• Strong analytical, documentation, and problem-solving skills.
• Effective communication skills with the ability to work both independently and collaboratively.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Shift:

• Fixed shift

Work Location: In person