Remote Support Engineer

Job Title

Experience

Salary

Location

Qualification

Job Summary:

Remote Support Engineer

Key Responsibilities:

• Provide remote desktop support to end-users within SLA-defined timeframes.
• Troubleshoot and resolve issues related to

  Microsoft Outlook

  , including OST/PST file management.
• Work on

  ticketing tools

  to log, track, and resolve incidents and service requests.
• Handle and prioritize incidents based on

  ITIL

  severity levels (P1, P2, P3, P4).
• Provide L1/L2 support for desktop systems, hardware, and peripheral troubleshooting.
• Escalate unresolved issues to higher-level support or specialist teams.
• Maintain clear communication with users regarding ticket status and resolution timelines.
• Document resolutions and maintain support documentation as required.

Required Skills:

• Strong experience with

  Outlook troubleshooting

  , including OST/PST file issues.
• Hands-on experience with

  ticketing tools

  (ServiceNow, Freshservice, Jira, etc.).
• Familiarity with incident handling and prioritization (P1–P4 levels).
• Desktop support experience including Windows OS, hardware, printers, and network basics.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Desired Candidate Profile:

• Minimum 1.5 years of experience in IT Support.
• Graduate in any discipline (technical background preferred but not mandatory).
• Willing to work from the office.
• Proactive and customer-focused attitude.

Work Schedule

Employment Type

Job Location

Contact

E-Mail- hrdhelpdesk1@raspl.com