RCM Trainer

Job Summary:

We are seeking an experienced RCM Trainer with a strong background in medical billing and revenue cycle management to lead training sessions, develop educational content, and support continuous learning within the team. The ideal candidate will have a deep understanding of US healthcare RCM processes and a passion for mentoring and upskilling team members.

Key Responsibilities:

• Design, develop, and deliver comprehensive training programs related to all aspects of Revenue Cycle Management (RCM) including patient registration, charge entry, coding, billing, payment posting, AR follow-up, and denial management.
• Train new hires and provide refresher training for existing team members to ensure process knowledge, quality standards, and performance metrics are met.
• Create training materials such as SOPs, manuals, presentations, quizzes, and assessments tailored to various learning levels.
• Stay up to date with industry changes, payer regulations, and compliance requirements; integrate updates into training content.
• Conduct training needs analysis in collaboration with operations and quality teams.
• Monitor trainees' performance during training sessions and provide regular feedback to both the trainees and management.
• Collaborate with QA and Process Leads to identify areas of improvement and customize coaching plans.
• Support onboarding and cross-functional training initiatives across departments (billing, coding, AR, etc.).
• Evaluate training effectiveness through feedback, assessments, and post-training performance reviews.

Required Skills & Qualifications:

• Minimum of 8 years’ experience in US medical billing and end-to-end RCM processes.
• Prior experience as a trainer or team mentor in a healthcare BPO/RCM setup is mandatory.
• Strong understanding of CPT, ICD, HCPCS coding, and payer-specific billing guidelines.
• Excellent communication, presentation, and interpersonal skills.
• Hands-on experience with medical billing software and EMR systems (e.g., Kareo, AdvancedMD, Athena, etc.).
• Ability to analyze training effectiveness and adjust methods accordingly.
• Detail-oriented with strong organizational and documentation skills.

Preferred Qualifications:

• Certified Professional Coder (CPC) or any AAPC/AHIMA certification (preferred but not mandatory).
• Exposure to various medical specialties (e.g., Internal Medicine, Orthopedics, Radiology, etc.).
• Experience with US Healthcare Compliance (HIPAA, CMS guidelines, etc.).

Why Join Us?

• Opportunity to shape the learning culture of a growing healthcare organization
• Competitive salary and benefits
• Professional development and growth opportunities
• Collaborative and inclusive work environment

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay

Language:

• English (Preferred)

Work Location: In person