Product Operations Intern

Position Overview We're seeking a Product Operations Intern to help bridge the gap between our Product and Customer Support teams. This role offers a unique opportunity to learn how product decisions impact customer experience and how customer feedback shapes product development. About the Role As a Product Operations Intern, you'll work closely with both our Product and Customer Support teams to improve product experience and customer satisfaction. This role combines data analysis, process improvement, and cross-functional collaboration. Key Responsibilities Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests Create and maintain documentation of customer feedback and product issues for the product team Help develop and optimize processes for sharing customer insights with the product team Assist in organizing and documenting product updates for the customer support team Support the creation of internal knowledge base articles about new features and product changes Participate in cross-functional meetings to represent the voice of the customer Help track and measure the impact of product changes on support ticket volume and customer satisfaction Required Qualifications Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field Strong analytical skills with attention to detail Excellent written and verbal communication skills Ability to synthesize complex information into clear, actionable insights Basic understanding of product development and customer support processes Strong organizational skills and ability to manage multiple priorities Good To Have Previous internship or work experience in customer support, product management, or operations Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom) Basic SQL knowledge Experience with project management tools (e.g., Jira, Asana) What We Offer Hands-on experience in product operations and customer experience Mentorship from experienced product and customer support professionals Exposure to real-world product development and customer support processes Opportunity to impact product decisions through data-driven insights Collaborative work environment with cross-functional exposure Structured internship program with clear learning objectives Competitive compensation Duration 3 months, Internship Location Bangalore, India Show more Show less