Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services. Responsibilities: • Develop and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. • Serve as the primary point of contact for customer inquiries, support requests, and escalations. • Understand customer goals and objectives, and work closely with internal teams to ensure that their needs are met. • Identify opportunities for growth and expansion within existing accounts. • Collaborate with Sales, Marketing, and Product teams to provide feedback and insights from customers to improve our products and services. • Develop and execute customer success plans, ensuring that customers are on track to achieve their desired outcomes. • Monitor customer usage patterns and proactively engage customers to drive adoption and usage of our products and services. • Drive renewals and expansions, ensuring that customers continue to see value in our products and services. • Provide regular reports on customer satisfaction, usage, and retention. Requirements: • Bachelor's degree in Business, Marketing, or a related field. • Minimum of 3 years of experience in a customer success or account management role. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Strong problem-solving and analytical skills. EdTech experience is an added advantage. • Ability to prioritize and manage multiple tasks and projects simultaneously. • Experience working in a fast-paced, dynamic environment. • Familiarity with customer success software platforms and tools. • Candidates who have worked with SaaS companies will be preferred. (Candidates with Key Account Handling experience will be preferred) Show more Show less

About Us Graphy is a powerful SaaS platform that empowers creators to monetize their expertise through digital products, courses, and communities. We're on a mission to help creators build sustainable businesses and share their knowledge with the world. Role Overview We're seeking a creative and detail-oriented Product Design Intern to join our design team. This role offers hands-on experience in designing intuitive interfaces that help creators build and scale their online businesses. Responsibilities Collaborate with product designers and developers to create user-centered solutions for our creator platform Participate in the full design process from research and ideation to prototyping and testing Design intuitive interfaces for features like course creation, community management, and monetization tools Create wireframes, mockups, and high-fidelity prototypes Contribute to user research activities with creators and learners Help maintain and evolve our design system Present design work and articulate design decisions to stakeholders Requirements Currently pursuing a degree in Design, Human-Computer Interaction, or related field from a Tier 1 design college. Strong foundation in UI/UX design principles and methodologies Proficiency with design tools like Figma, Sketch, or Adobe XD Understanding of creator economy and online learning platforms Portfolio demonstrating strong visual design skills and systematic thinking Ability to receive and incorporate constructive feedback Strong problem-solving skills and attention to detail Nice to Have Experience designing for SaaS products Basic understanding of HTML, CSS, and JavaScript Knowledge of accessibility standards and inclusive design Experience with design systems Interest in creator economy and online education What We Offer 3-month Paid internship program with potential for full-time conversion based on performance Hands-on experience working on a creator-focused product Mentorship from experienced product designers Exposure to the latest design tools and methodologies Collaborative, in-office, fast-paced startup environment Competitive internship stipend Location Bangalore, India Equal Opportunity Graphy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Tech Support Manager About Graphy Graphy is a leading Creator SaaS Platform that empowers creators to build and scale their knowledge businesses online. Job Overview We are looking for a passionate Customer Support Manager to lead our support team and ensure exceptional service to our creators. In this role, you'll manage a team of 3-5 support specialists while establishing best practices and processes to continuously improve our customer experience. Key Responsibilities • Lead and manage a team of 3-5 Customer Support Representatives • Monitor team performance and provide coaching, training, and guidance • Establish and implement customer service policies, procedures, and standards • Analyze customer feedback and support metrics to identify areas for improvement • Collaborate with Product and Engineering teams to address customer issues • Handle escalated customer queries and complex support cases • Maintain comprehensive knowledge of Graphy's platform and features • Create and update support documentation and resources • Train and optimize AI support bots for the help center • Set up and maintain automated support workflows Requirements • 4+ years of experience in customer support, with experience in managing teams • Experience working with SaaS products, creator economy, or B2B Marketplaces • Strong problem-solving skills and ability to handle challenging situations • Excellent verbal and written communication skills • Detail-oriented with a focus on process improvement • Ability to analyze data and generate actionable insights • Experience with customer support software and tools • Proficiency in building and training AI chatbots on help center platforms • Experience with Freshdesk bot development and familiarity with Freshworks suite • Knowledge of AI training methodologies for customer support automation Work Schedule • Monday to Saturday: 11:00 AM to 8:00 PM • Work location: Bangalore office (in-office role) What We Offer • Opportunity to work with a fast-growing creator economy platform • Collaborative work environment • Career growth opportunities • Competitive compensation package •Professional development support How to Apply Please submit your resume and a cover letter explaining why you're the perfect fit for this role at Graphy. Show more Show less

Position Overview We're seeking a Product Operations Intern to help bridge the gap between our Product and Customer Support teams. This role offers a unique opportunity to learn how product decisions impact customer experience and how customer feedback shapes product development. About the Role As a Product Operations Intern, you'll work closely with both our Product and Customer Support teams to improve product experience and customer satisfaction. This role combines data analysis, process improvement, and cross-functional collaboration. Key Responsibilities Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests Create and maintain documentation of customer feedback and product issues for the product team Help develop and optimize processes for sharing customer insights with the product team Assist in organizing and documenting product updates for the customer support team Support the creation of internal knowledge base articles about new features and product changes Participate in cross-functional meetings to represent the voice of the customer Help track and measure the impact of product changes on support ticket volume and customer satisfaction Required Qualifications Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field Strong analytical skills with attention to detail Excellent written and verbal communication skills Ability to synthesize complex information into clear, actionable insights Basic understanding of product development and customer support processes Strong organizational skills and ability to manage multiple priorities Good To Have Previous internship or work experience in customer support, product management, or operations Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom) Basic SQL knowledge Experience with project management tools (e.g., Jira, Asana) What We Offer Hands-on experience in product operations and customer experience Mentorship from experienced product and customer support professionals Exposure to real-world product development and customer support processes Opportunity to impact product decisions through data-driven insights Collaborative work environment with cross-functional exposure Structured internship program with clear learning objectives Competitive compensation Duration 3 months, Internship Location Bangalore, India Show more Show less

Role : Product Manager – US Business Location : Bangalore, In office. About Graphy Graphy (by the creators of Unacademy) empowers individuals and businesses to create, launch, and grow their online courses, memberships, and communities. We are on a mission to make learning accessible and engaging by providing creators, entrepreneurs, and educators with powerful tools to succeed in the digital education space. We are seeking a Product Manager to spearhead the growth and development of our US market. As the Product Manager for Graphy’s US business, you will play a critical role in defining product strategy, driving execution, and ensuring our platform meets the evolving needs of creators and learners across the country. Key Responsibilities Product Strategy & Vision Define and communicate a clear product vision and roadmap tailored to the US market, aligned with Graphy’s global objectives. Analyze market trends, competitive landscape, and customer insights to identify opportunities for product innovation and differentiation. Roadmap Planning & Execution Own the end-to-end product life cycle, from conceptualization and prioritization to launch and iteration. Collaborate with cross-functional teams (Engineering, Design, Marketing, Sales, and Customer Success) to deliver high-quality product features on time and within scope. Customer & Market Insights Conduct user research, gather feedback, and analyze data to deeply understand the needs of our US creator and learner community. Translate insights into actionable product requirements and work closely with stakeholders to refine features that drive user engagement and satisfaction. Stakeholder Management Build strong relationships with internal teams, external partners, and key customers to ensure alignment and drive product adoption. Communicate product updates, roadmaps, and metrics to senior leadership and other stakeholders in a clear, concise manner. Metrics & Performance Tracking Define key product metrics for the US market and regularly monitor performance to inform product decisions. Use data-driven insights to iterate on product features, optimize user experience, and drive business outcomes. Compliance & Localization Ensure that all product features and policies align with relevant US regulations and standards. Customize product offerings and user journeys to cater to local preferences, ensuring Graphy’s relevance and competitiveness in the US market. Qualifications Experience : 3–5 years of product management experience, ideally within B2B SaaS, or a consumer SaaS company. Market Understanding : In-depth knowledge of the US market, including customer behavior, competitive environment, and industry regulations. Analytical Skills : Proven track record of using data and analytics to inform product decisions, measure success, and drive continuous improvement. Technical Familiarity : Ability to work effectively with engineering teams, understanding technical complexities and trade-offs. Communication & Collaboration : Excellent written and verbal communication skills, with a talent for stakeholder management and cross-functional collaboration. Adaptability : Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly. Education : Bachelor’s degree or higher in a relevant field (Business, Engineering, Computer Science, etc.) or equivalent work experience. Preferred Skills & Attributes SaaS Background : Experience building or managing products in the subscription space. Entrepreneurial Mindset : Self-starter who can operate autonomously and drive projects from ideation to completion. User-Centric Thinking : Passion for understanding user pain points and delivering exceptional product experiences. Data Analysis Tools : Familiarity with product analytics platforms (e.g. Amplitude, Google Analytics etc). What We Offer Impactful Work : An opportunity to shape the future of online learning and empower creators across the US. Growth & Development : A supportive environment that values learning and continuous improvement, with opportunities for professional development and career advancement. Competitive Compensation : A market-aligned salary, benefits package, and potential equity options, commensurate with experience and performance. Show more Show less

Role: Product Manager – US Business Location: Bangalore, In office. About Graphy Graphy (by the creators of Unacademy) empowers individuals and businesses to create, launch, and grow their online courses, memberships, and communities. We are on a mission to make learning accessible and engaging by providing creators, entrepreneurs, and educators with powerful tools to succeed in the digital education space. We are seeking a Product Manager with proven experience building or managing products for US-based consumer or B2B SaaS markets from India . As the Product Manager for Graphy’s US business, you will play a critical role in defining product strategy, driving execution, and ensuring our platform meets the evolving needs of creators and learners in the US. Key Responsibilities 1. Product Strategy & Vision • Define and communicate a clear product vision and roadmap tailored to the US market, aligned with Graphy’s global objectives. • Identify opportunities for innovation by analyzing US-specific market trends, competitive products, and customer behavior. 2. Roadmap Planning & Execution • Own the end-to-end product lifecycle—from ideation and prioritization to launch and iteration. • Partner closely with cross-functional teams across Engineering, Design, Sales, Marketing, and Customer Success to execute flawlessly. 3. Customer & Market Insights • Conduct research and interviews with US-based users to deeply understand the needs of creators and learners. • Translate insights into actionable features that resonate with the US audience and drive engagement. 4. Stakeholder Management • Collaborate effectively with global and India-based internal teams and key US-facing stakeholders. • Present roadmaps and performance metrics to leadership in a clear and data-backed manner. 5. Metrics & Performance Tracking • Define and own success metrics for your product lines, particularly for the US market. • Leverage tools and data to evaluate feature performance and iterate quickly based on feedback. 6. Compliance & Localization • Ensure alignment with US compliance standards (e.g., accessibility, payments, data privacy). • Customize onboarding, content flows, and user journeys to align with US consumer expectations. Qualifications Must-Haves: 3–5 years of product management experience , with at least 2 years building or managing products for US-based consumer or B2B SaaS companies from India. Deep understanding of US market dynamics—creator economy, SaaS purchase behaviors, and growth loops. Strong data chops—comfort using product analytics tools and converting insights into action. Experience working with distributed engineering teams and navigating tech-product tradeoffs. Excellent communicator, both verbal and written, with a knack for influencing cross-functional stakeholders. Bachelor's degree in Business, Engineering, or equivalent practical experience. Preferred Skills & Attributes SaaS Native : Experience working in or building subscription-based digital products. Creator Empathy : Passion for helping creators succeed—especially in the US ecosystem. Startup DNA : Operates with speed, autonomy, and an ownership mindset. Tool Fluency : Familiarity with Amplitude, Mixpanel, or GA; Figma or Miro a plus. Cultural Acumen : Comfort tailoring experiences for the American audience while operating from India. What We Offer Impact-First Culture : A chance to define how millions of US-based creators launch and grow. Learning Playground : A team that values experimentation, speed, and structured chaos. Competitive Package : Market-aligned salary, health benefits, and potential equity. Why to Apply If you’ve worked on US-facing SaaS products from India and are excited about redefining the future of learning, we want to meet you. Let’s build for the world's most ambitious creators—starting with the US. 🚀

Job Title: Data Analyst Location: In office, Bangalore Type: Full-Time Experience: 2–5 years Reports to: Head of Product / Engineering Lead About Us At Graphy, we’re reimagining the future of creator platforms by building intelligent, AI-native systems that automate, scale, and empower. We're looking for a forward-thinking Data Analyst who loves diving into unstructured data, building smart pipelines, and exploring how AI agents can transform business operations. Role Overview As a Data Analyst , you won’t just report the news—you’ll help write it. You’ll work at the intersection of data engineering and AI automation. This includes analyzing platform usage, building and optimizing ETL pipelines, managing data infrastructure on MongoDB and AWS, and spearheading initiatives to automate routine data workflows using AI agents. Responsibilities Data Wrangling & Analysis: Clean, model, and interpret complex datasets from MongoDB and other sources to derive actionable insights. ETL Pipeline Development: Design and maintain efficient ETL processes for data ingestion, transformation, and delivery. Operational Reporting: Create dashboards, data visualizations, and automated reports to support decision-making across teams. Scalability & Governance: Ensure data accuracy, quality, and compliance while scaling processes with minimal human intervention. Cross-functional Collaboration: Work closely with product, engineering, and AI teams to drive data-informed product development and system automation. AI Automation & Agentic Platforms: Partner with product and engineering teams to identify automation opportunities, experiment with AI agents, and help implement agent-based workflows. Tech Stack Databases: MongoDB, PostgreSQL ETL & Data Tools: Python, Pandas Visualization: Tableau, Metabase, or similar Requirements 2–5 years of experience in data analysis, engineering, or similar roles Proficiency in querying MongoDB and building robust ETL pipelines Experience with AWS data services and cloud environments Strong Python skills for data manipulation and scripting Exposure to AI/ML tools or a strong desire to explore AI-driven automation Excellent problem-solving and communication skills Bonus Points Experience working with LLMs, vector stores, or Agentic workflows Familiarity with event-driven data architecture Past involvement in process automation or internal tooling projects Knowledge of LangChain, Pinecone, or similar Agentic frameworks Why Join Us? Be part of a team redefining how creators scale using AI Autonomy to experiment and implement cutting-edge Agentic systems Flat hierarchy, fast feedback loops, and a bias toward action The opportunity to build something meaningful in the AI + creator economy wave

Manager - Customer Success & Support Graphy | Bangalore, India About the Role We are seeking an experienced Customer Success Manager to lead our customer support and success initiatives for long tail creators on the Graphy platform. This is a strategic leadership position based in our Bangalore office, where you'll build and scale our customer success operations across India and eventually expand to the US market. You'll be responsible for driving customer satisfaction, retention, and growth while leading a high-performing team dedicated to creator success. Key Responsibilities Team Leadership & Development Build, manage, and scale the customer support and success team across India Develop comprehensive training programs and operational frameworks for team members Create career development paths and performance management systems Plan and execute expansion of operations to the US market Foster a customer-centric culture focused on creator success and satisfaction Customer Success Strategy Develop and implement customer success strategies specifically tailored for long tail creators Design and optimize customer journey mapping, onboarding processes, and retention programs Establish and monitor key performance indicators (KPIs) including: First Response Time (FRT) - target under 2 hours during business hours Service Level Agreement (SLA) compliance - 95%+ adherence to response commitments Average Resolution Time (ART) - optimizing for quick issue closure Customer Satisfaction Score (CSAT) - maintaining 4.5+ star ratings Net Promoter Score (NPS) - targeting 50+ for creator advocacy Ticket Volume and Escalation Rates - managing support load efficiently Customer Health Score - proactive identification of at-risk creators Churn Rate and Retention Metrics - reducing creator attrition First Contact Resolution (FCR) - resolving issues without escalation Agent Productivity Metrics - tickets resolved per agent per day Create scalable processes for handling high-volume support requests while maintaining quality Drive customer health scoring and proactive intervention strategies Operational Excellence Oversee day-to-day customer support operations ensuring timely and effective resolution of issues Implement and optimize support tools, systems, and workflows for maximum efficiency Develop comprehensive knowledge bases, FAQs, and self-service resources for creators Establish escalation procedures and quality assurance processes Collaborate with product, engineering, and marketing teams to address systemic issues and improve user experience Growth & Expansion Analyze customer data and feedback to identify opportunities for platform improvements Drive initiatives to increase customer lifetime value, reduce churn, and improve Net Promoter Score (NPS) Develop market-specific strategies for different creator segments and geographies Lead the strategic planning and execution for US market expansion Required Qualifications Experience & Background 4-5 years of experience in customer success, support, or account management roles At least 2 years of team management experience Previous experience working with creator economy, SaaS platforms, or marketplace businesses preferred Proven track record of scaling customer operations and building teams from the ground up Technical Skills Proficiency with customer success platforms (Zendesk, Freshworks, Intercom, or similar) Experience with CRM systems and customer analytics tools Strong analytical skills with ability to interpret data and drive actionable insights from support metrics Demonstrated experience tracking and optimizing support KPIs including FRT, SLA compliance, resolution times, CSAT, and NPS Familiarity with support ticketing systems, live chat platforms, and knowledge management tools Experience with reporting dashboards and data visualization tools for performance monitoring Leadership & Communication Excellent verbal and written communication skills in English and Hindi Strong leadership abilities with experience managing cross-functional teams Proven ability to work in fast-paced startup environments Experience working with remote and distributed teams Preferred Qualifications MBA or relevant advanced degree Experience in the creator economy, online education, or digital content platforms Previous experience expanding operations internationally Background in product management or user experience Certification in customer success management or related fields What We Offer Professional Growth Opportunity to build and lead a customer success function from the ground up Direct impact on creator success and platform growth Exposure to international markets and expansion opportunities Leadership role with significant autonomy and strategic influence Work Environment Collaborative startup culture with experienced team members Modern office space in Bangalore with flexible working arrangements Opportunity to work with diverse creator community across multiple markets Access to professional development and training opportunities Compensation & Benefits Competitive salary commensurate with experience Equity participation in company growth Comprehensive health insurance and wellness benefits Annual performance bonuses and recognition programs About Graphy Graphy is a leading platform empowering creators to build, market, and monetize their knowledge through online courses and digital products. We serve thousands of long tail creators across various niches, helping them transform their expertise into sustainable businesses. Our mission is to democratize online education and enable creators worldwide to achieve financial independence through their knowledge and skills.

Responsibilities: Build and maintain strong relationships with customers to ensure their satisfaction and success. Act as a key point of contact for customer inquiries, support requests, and issue resolution. Collaborate with internal teams (Sales, Marketing, Product) to understand customer needs and provide valuable feedback. Assist in developing and executing customer success plans to help customers achieve their desired outcomes. Monitor customer product usage and proactively engage customers to encourage adoption and maximize value. Support renewals and identify potential opportunities for account growth and expansion. Help prepare regular reports on customer satisfaction, usage patterns, and retention metrics. Contribute to continuous improvement initiatives based on customer insights. Requirements: Bachelor’s degree in Business, Marketing, or a related field. 1 to 2 years of experience in customer success, account management, or a related role. Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams. Good problem-solving and analytical abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with customer success software and CRM tools is a plus. Experience working in SaaS companies or technology-driven environments is preferred. EdTech experience and key account handling are advantageous but not required.