Customer Success Manager

Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services. Responsibilities: • Develop and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. • Serve as the primary point of contact for customer inquiries, support requests, and escalations. • Understand customer goals and objectives, and work closely with internal teams to ensure that their needs are met. • Identify opportunities for growth and expansion within existing accounts. • Collaborate with Sales, Marketing, and Product teams to provide feedback and insights from customers to improve our products and services. • Develop and execute customer success plans, ensuring that customers are on track to achieve their desired outcomes. • Monitor customer usage patterns and proactively engage customers to drive adoption and usage of our products and services. • Drive renewals and expansions, ensuring that customers continue to see value in our products and services. • Provide regular reports on customer satisfaction, usage, and retention. Requirements: • Bachelor's degree in Business, Marketing, or a related field. • Minimum of 3 years of experience in a customer success or account management role. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Strong problem-solving and analytical skills. EdTech experience is an added advantage. • Ability to prioritize and manage multiple tasks and projects simultaneously. • Experience working in a fast-paced, dynamic environment. • Familiarity with customer success software platforms and tools. • Candidates who have worked with SaaS companies will be preferred. (Candidates with Key Account Handling experience will be preferred) Show more Show less