Principal Analyst

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Title:

Location:

Team:

Reporting To:

1) Purpose of the role

Business Analyst

Key tasks & accountabilities

1. Survey Campaign Management

• Lead the

  quarterly NPS survey kickoff

  , ensuring countries are aligned on prerequisites, timelines, and survey structure.

• Clean and validate data

  from active customer bases, ensuring compliance with global sampling frameworks.
• Monitor

  survey launches and response rates

  , ensuring statistical significance and data quality.

2. Data Analysis & Reporting

• Generate and publish

  NPS results and simulations

  for countries and business units, identifying trends in customer sentiment.
• Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback).
• Create dashboards/reports (using PowerBI) to visualize CX metrics for stakeholders.

3. Stakeholder Collaboration

• Conduct

  tactical and quarterly reviews

  with country teams to discuss results and align on planned actions.
• Partner with

  Market Managers, Sales, and Customer Service

  to translate insights into operational improvements.

4. Process Optimization

• Refine sampling methodologies and survey frameworks to increase response rates and data accuracy.
• Automate data collection/reporting workflows where possible.

2) Qualifications, Experience, Skills

Level of educational attainment required

• Education

  : Bachelor’s/Master’s in Business Analytics, Marketing, Data Science, Economics, or related field.

Previous work experience

• Experience

  : 3–5 years in business analysis, CX research, or survey analytics (CPG/retail preferred).

Technical Skills -

• Proficiency in

  Excel, PowerBI

  , and statistical tools (e.g., R, Python).
• Familiarity with

  NPS frameworks

  and VOC tools (Qualtrics, Medallia).

Preferred Skills

• Experience working with global teams

And above all of this, an undying love for beer!

We dream big to create future with more cheers