Req ID: 332537
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Practie Delivery Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
"As a Practice Delivery Executive (PDE) for NTT DATA, you will assume a cross-functional delivery leadership role that is accountable for the end-to-end delivery of all NTT Data services. The PDE will leverage industry best practices and thought leadership with a keen focus on client transformation, delivery excellence, profitable growth, year over year cost reductions, service and projects and building high-performance teams.
This role requires exceptional leadership skills, industry knowledge, a change agent mentality, and a track record of delivering complex digital IT solutions that continuously drives value for our client/s.
Responsibilities:
Operations:
- Accountable for the end-to-end delivery of all NTT Data services for a specific client
- Ensure NTT DATA delivers to contractual commitments
- Monitor the delivery quality and client satisfaction through direct interaction and relationships of key stakeholders
- Accountable for ensuring Crisis Management/Disaster Plans are developed and active
- Ensure project mitigation plans exist for yellow or red deliverables
- Responsible for holding Customer Governance meetings
- Manage Outage/Escalation/Missed SLA incidents
- Ensure available automation and efficiency programs are implemented and executing appropriately
- Ensure client improvement plans exist and are driven to increase client satisfaction
- Leverage automation for repetitive tasks to increase performance and quality of service delivery
- Deep understanding of the delivery life cycle
Financials:
- Ensure accurate and timely revenue/cost/margin forecasts for assigned account
- Responsible for cost management aligned to annual operating plans and point of sale
- Deliver documented action plan to close gap of forecast off annual operating plan
- Manage account ramp-up / ramp-down resources in a timely fashion
Sales & Relationship:
- Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk
- Excellent customer relationship management at CXO levels -expertise in presenting operations and strategic reviews to senior stakeholders
- Acts as a strategic delivery advisor to the executive leadership team
- Manage Sales Enablement, ensuring tight integration with delivery teams
- Leverage broader NTT DATA organization capabilities and resources strategically
- Be able to interface with the customer architecture team and senior leadership on emerging technologies, and relevance to the environment
Governance:
- Function as main contact for client operations leadership
- Build and sustain effective communications with all stakeholders and cross-functional teams to maximize the customer experience
- Maintain awareness of global industry trends and directions and its impact on IT services
Organization:
- Experience in organizational change management best practices
- Ability to solve large, enterprise problems through large, matrixed organizations
- Provide guidance to delivery leaders to set the proper alignment of service offerings
- Monitor and evaluate the individual performance of direct reports and provide feedback through coaching and the NTT DATA performance management process
- Coach and mentor, a large team of delivery leaders who are primary contacts for the client(s) daily operations of our services
Basic Required Qualifications:
- Must have Delivery Leadership and Executive Level Experience
- 8+ years' experience in IT support and production escalations inclusive of Incident response that comprises problem, defect, and change lifecycles
- 8+ years' experience in end-to-end management of lifecycle projects using project management standards
- 8+ years' experience managing a highly leveraged service environment
- ITIL Foundations v4 experience
- Experience in application development and support services supporting services such as: Snowflake, Salesforce and ETL migrations through Agile & DevOps methodologies
- Digital Transformation experience leveraging A.I. to define and refine knowledge insights to deliver services
- Must be able to travel to client site, per client's request, as well as work across multiple time zones
Highly Preferred Skills:
- Strong knowledge of and proven experience applying an ITIL Service Framework and implementation
- ITIL Foundations v4 certification preferred
- Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations
- It is highly approved to have an advanced degree in: Information Technology, Computer Science, Software Engineering, Computer Engineering or Cybersecurity"
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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