Practie Delivery Director

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of all NTT Data services for a specific client. Your responsibilities will include ensuring the delivery quality, client satisfaction, crisis management, and the development of client improvement plans. You will be expected to leverage industry best practices and thought leadership to drive client transformation, delivery excellence, profitable growth, and year-over-year cost reductions. Your role will also involve managing financial aspects such as revenue/cost/margin forecasts, cost management, and ramp-up/ramp-down of resources aligned with annual operating plans. Collaborating with the Client Executive, you will develop customer relationships, manage relationship risks, and act as a strategic delivery advisor to the executive leadership team. Additionally, you will be responsible for maintaining effective communication with stakeholders, conducting customer governance meetings, and staying abreast of global industry trends. To be successful in this role, you must have at least 8 years of experience in IT support, production escalations, end-to-end project management, and highly leveraged service environments. Knowledge of ITIL Foundations v4, application development, support services, and digital transformation leveraging A.I. will be essential. Strong leadership skills, the ability to work across multiple time zones, and effective communication skills are imperative for this position. Preferred qualifications include advanced degrees in Information Technology, Computer Science, Software Engineering, or Cybersecurity, along with ITIL Foundations v4 certification. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of a diverse team of experts dedicated to driving digital and AI infrastructure solutions worldwide.,