About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the Role: The Billing POS Integration Lead will be responsible for end-to-end management of billing POS integration processes for merchants, in alignment with standardized procedures. This role acts as the main coordinator among Field Sales Executives (FSE), Key Account Managers (KAM), Merchant Helpdesk (MHD), and Central Operations to ensure seamless, compliant, and efficient integration experiences for merchant partners.
Expectations/ Requirements:
1. Process Management & Coordination
Intent Capture: Guide and supervise FSEs, KAMs, and MHD in capturing merchant intent via the standardized Intent Capture Form, ensuring completeness and accuracy.
2. Integration Assessment: Coordinate with the Central Operations team to verify whether the merchant’s billing software is already integrated with Paytm systems.
3. Stakeholder Collaboration: Liaise between Central Ops, business, technology teams, and merchants/Billing POS providers to drive the integration forward.
4. Integrated Software Workflow
5. Facilitate approvals from business and BOSS teams for integrated software.
6. Coordinate with the team to disable API and generate the Merchant Key.
7.Ensure the Merchant Key is made available to the merchant and guide them in sharing or entering the key for successful integration.
8. Monitor integration status and conduct outbound confirmation calls with merchants to verify successful integration.
9. Non-Integrated Software Workflow
10. Oversee Central Ops validation and ensure correct escalation to enterprise.integration@paytm.com.
11. Arrange API walkthroughs with merchants or their billing software teams.
12. Coordinate staging MID creation with the business team.
13. Oversee the delivery of debug devices and facilitate test transactions for successful integration.
14. Ensure the merchant follows the Paytm integration checklist and support issue resolution until completion.
15. Compliance & Documentation - Enforce strict adherence to the accurate completion of all forms and documentation to ensure traceability, audit readiness, and standardization. Regularly review processes and recommend improvements to streamline integration and compliance.
Skills & Competencies:
1. Strong understanding of billing POS integration processes and APIs.
2. Excellent cross-functional coordination and stakeholder management.
3. Superior communication skills (verbal & written) for internal and external engagement.
4. Analytical approach to problem-solving, with attention to process compliance and detail.
5. Ability to train, mentor, and supervise field teams in best practices for integration.
Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India
Compensation:
If you are the right fit, we believe in creating wealth for you.
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
