Operations Manager/ Key Accounts Manager

• Multi-Location Warehouse Operations Management:
  • Oversee the operations of multiple warehouse facilities in different geographic locations, ensuring alignment with company objectives and client requirements.
  • Coordinate between locations to maintain consistent operational standards and best practices across all sites.
  • Optimize warehouse layouts, workflows, and inventory management across multiple facilities to improve efficiency and reduce costs.
  • Ensure that warehouse operations align with client expectations, including order fulfillment, shipping, and receiving.

• Client Relationship Management:
  • Act as the primary point of contact for clients regarding warehouse operations, ensuring their needs are met consistently.
  • Collaborate with clients to understand their specific requirements, such as inventory levels, special handling, and shipping preferences.
  • Develop and maintain strong relationships with key clients to ensure satisfaction, retention, and long-term partnerships.
  • Address and resolve client issues, complaints, or service disruptions promptly and professionally.

• Team Leadership & Management:
  • Manage and lead warehouse supervisors and teams across multiple locations, ensuring a consistent level of service and performance.
  • Provide leadership and guidance to warehouse staff, ensuring that all employees are trained, motivated, and empowered to perform at their best.
  • Conduct regular performance reviews, provide coaching, and implement corrective actions as needed to improve team productivity.
  • Foster a positive, safe, and collaborative work environment across multiple locations.

• Inventory & Supply Chain Management:
  • Oversee inventory management across all warehouse locations, ensuring accuracy and timely order fulfillment.
  • Coordinate with supply chain teams to ensure that inventory levels are aligned with client demands and forecasted needs.
  • Implement effective inventory control processes and systems to track stock movements across multiple locations and prevent discrepancies.

• Process Optimization and Efficiency:
  • Analyze warehouse operations and identify areas for improvement across all locations to enhance productivity, reduce waste, and improve cost-effectiveness.
  • Implement lean or continuous improvement methodologies to streamline warehouse workflows, increase throughput, and improve customer satisfaction.
  • Work with internal teams to enhance operational systems, including Warehouse Management Systems (WMS), to ensure real-time data visibility across multiple locations.

• Compliance and Safety:
  • Ensure all warehouse operations comply with safety regulations, company policies, and industry standards across all locations.
  • Monitor and enforce adherence to health and safety protocols, conduct safety training, and ensure a safe working environment.
  • Stay updated on relevant laws, regulations, and industry trends to maintain compliance and mitigate operational risks.

• Performance Metrics and Reporting:
  • Establish and track key performance indicators (KPIs) to measure the success of warehouse operations, including order accuracy, inventory turnover, and shipping times.
  • Prepare and present detailed performance reports to senior management and clients, outlining operational performance, challenges, and opportunities for improvement.
  • Regularly assess operational performance against client expectations, and adjust strategies as needed to meet evolving requirements.

• Budgeting & Cost Management:
  • Develop and manage the operations budget for multiple warehouse locations, ensuring that costs are controlled while maintaining high service levels.
  • Monitor and manage labor costs, inventory management expenses, and other operational expenditures to meet financial goals.
  • Collaborate with senior management to implement cost-saving strategies and initiatives across multiple locations.

• Technology Integration:
  • Utilize warehouse management systems (WMS), Enterprise Resource Planning (ERP) systems, and other technological tools to improve operational efficiency and communication across locations.
  • Evaluate new technologies and automation solutions to optimize warehouse operations and improve overall performance.

Contact

K Santhosh Kumar

HR Manager

Mail:[email protected]