NOC Manager (MSP - 24x7 Operations)

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Role: NOC Manager (MSP - 24x7 Operations)

Overview:

NOC Manager

Key Responsibilities:

1. NOC Operations & Incident Management

• Oversee 24x7 NOC operations

  , ensuring continuous monitoring and proactive issue resolution.
• Manage and coordinate 

  incident detection, response, and resolution

   across various client environments.
• Ensure that 

  escalation procedures

   are followed, and major incidents are handled efficiently to minimize downtime.
• Analyze recurring issues and implement 

  proactive measures

   to improve system stability.

2. Team Leadership & Shift Management

• Supervise a team of 

  NOC engineers working in rotational shifts

  , ensuring adequate coverage as per the roster.
• Conduct 

  daily stand-ups, shift handovers, and performance reviews

   to ensure smooth operations.
• Mentor and train NOC engineers on 

  troubleshooting techniques, best practices, and new technologies

  .
• Collaborate with the 

  Sr. NOC Manager

   and HR for hiring, training, and workforce planning.

3. Remote Monitoring & Management (RMM)

• Ensure that all 

  monitoring tools, dashboards, and alerting systems

   are configured for optimal performance.
• Oversee 

  remote troubleshooting and resolution

   of server, network, and cloud infrastructure issues.
• Work with 

  SOC teams

   to monitor security threats and escalate incidents requiring immediate attention.
• Maintain and improve 

  RMM policies and automation scripts

   to enhance operational efficiency.

4. Client Infrastructure Support & Compliance

• Ensure 

  clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure

   are actively monitored and maintained.
• Oversee system 

  patching, updates, backups, and compliance checks

   to meet industry standards.
• Collaborate with 

  Helpdesk and SOC teams

   to ensure seamless service delivery.
• Maintain 

  documentation, reports, and performance metrics

   for client review meetings.

5. Process Improvement & Reporting

• Develop and refine 

  SOPs, playbooks, and incident response protocols

   for NOC operations.
• Generate 

  performance reports, SLA compliance reports, and incident analysis

   for leadership and clients.
• Work with the 

  Sr. NOC Manager

   to enhance 

  process automation, monitoring tools, and ITSM workflows

  .

6. Collaboration with Global Teams

• Act as a 

  liaison between the NOC team and the USA headquarters

   to align operations with business goals.
• Coordinate with 

  other departments (SOC, Helpdesk, Cloud, Network, and Security teams)

   for cross-functional issue resolution.
• Participate in 

  client meetings, service reviews, and technical discussions

   to ensure high service standards.

Required Skills & Qualifications:

Technical Skills:

• 8+ years of experience

   in a NOC/MSP environment, with 

  3+ years in a managerial role

  .
• Strong expertise in 

  Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking

  .
• Experience with 

  Remote Management and Monitoring (RMM) tools

  , SIEM, ITSM, and automation.
• Hands-on experience with 

  incident response, troubleshooting, and IT infrastructure monitoring

  .
• Familiarity with 

  security operations, compliance standards, and disaster recovery processes

  .

Leadership & Communication Skills:

• Proven experience in 

  leading teams in a 24x7 environment

   with shift-based operations.
• Strong ability to 

  manage escalations, coordinate between teams, and ensure high uptime

  .
• Excellent 

  analytical and decision-making skills

   with a proactive mindset.
• Strong documentation skills for 

  creating SOPs, reports, and client-facing documentation

  .

Certifications (Preferred):

• ITIL v4 Foundation

   (or higher)

• Microsoft Azure Administrator (AZ-104)

• AWS Certified SysOps Administrator

• Cisco CCNA/CCNP

   (Networking)

• CompTIA Network+ / Security+

Why Join Us?

• Lead a 

  high-performing, 24x7 NOC team

   in a global MSP environment.
• Work with cutting-edge 

  cloud, security, and network technologies

  .
• Competitive salary, career growth opportunities, and exposure to diverse IT environments.
• Collaborative, fast-paced work culture with strong leadership support.

highly skilled NOC professional