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Arm
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Network Service Reliability Analyst

Network Service Reliability Analyst

Arm

1 years

0 Lacs

Bengaluru Karnataka India

Posted:6 days ago| Platform:

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Skills Required

network service reliability stability ai resolve ml support wan vpn data automation maintenance analysis reports documentation latency management risk model technology engineering tcp ip bgp ospf dhcp servicenow analyze metrics certifications cisco addition certification networking aws azure itil jira orchestration ansible updating devops recruitment flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Job ID

2025-14313

Date posted

30/06/2025

Location

Bengaluru, India

Job Overview

We are looking for a forward-thinking

Service Reliability Analyst – Network Infrastructure

to enhance our enterprise network systems' stability, performance, and observability. This role combines traditional NOC responsibilities with modern AI Ops practices and operates within a 24/7 shift-based team. The ideal candidate will proactively detect and resolve network anomalies, utilise AI/ML insights to optimise operations, and support continuous service availability and performance improvement.

Responsibilities

Monitor and manage enterprise network infrastructure using AI Ops platforms, including LAN, WAN, VPN, SD-WAN, data centres, and cloud networks.
Leverage AI Ops tools (e.g. Dynatrace, LogicMonitor, etc.) to detect anomalies, correlate events, and reduce alert fatigue.
Implement via automation maintenance and routine upgrade of enterprise grade network infrastructure
Support root cause analysis (RCA) using AI-generated insights and contribute to incident postmortems.
Maintain dashboards, reports, and documentation for operational visibility and performance KPIs (latency, availability, MTTR, etc.).
Continuously tune AI/ML models and integrate new data sources to improve detection accuracy and incident correlation.
Participate in change management reviews to assess risk to network service reliability.
Support automation initiatives and contribute to developing intelligent incident response playbooks.
Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills And Experience

1 to 3 years experience.
Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
Hands-on experience with network technologies and protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SDWAN).
Practical knowledge of ServiceNow ITSM.
Experience with telemetry and observability tools such as LogicMonitor.
Basic analytical skills with a data-driven approach to identifying and resolving network issues.
Willingness to learn new skills and technologies as the SRC increases its scope of responsibility.
Effective communicator within a team with a proactive approach and personal accountability for outcomes.
Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.
Certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent.
In addition, the Cisco DevNet Certification would be highly advantageous.
Experience with public cloud networking (AWS, Azure, GCP).
Familiarity with ITIL and SRE principles (SLI/SLOs, error budgets, incident command).
Experience integrating AI Ops tools with ITSM systems (e.g., ServiceNow, Jira Service Management).
Exposure to automation/orchestration tools (Ansible and Terraform).

“Nice To Have” Skills And Experience

Exposure to high performance computing or cloud-native services.
Experience creating or updating Ansible playbooks for repetitive tasks or configuration.
Curiosity about automation and DevOps practices.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Network Service Reliability Analyst