Job
Description
Role Overview We are seeking a dedicated Microsoft 365 Support Specialist to manage, support, and administer Microsoft 365 tenants primarily for schools and educational institutions. The role requires hands-on expertise in M365 administration, multi-tenant support, user provisioning, licensing, compliance configurations, and basic training support for educators and students. This role plays a critical part in our B2B2C deployment model , enabling seamless technology experiences for our partner schools through proactive service and operational excellence. Key Responsibilities Tenant Administration : Manage multiple Microsoft 365 education tenants (including A1, A3, A5 licensing) Configure domains, Exchange Online, Teams, OneDrive, SharePoint, Intune for Education Implement role-based access, compliance, and security settings as per Microsoft Education guidelines Troubleshoot and resolve user, group, and service issues across all tenants Licensing & Provisioning : Assign and monitor Microsoft 365 licenses (incl. faculty/staff/student distinction) Assist in onboarding/offboarding institutions and users via Azure AD and Microsoft Admin Centers Support schools in annual licensing renewal, audits, and entitlements (OVS-ES agreements) Support & Escalation Management : Handle daily support tickets via CRM or ticketing platform (L1 & L2) Coordinate escalations to Microsoft Partner Support for critical outages or tenant-level disruptions Assist in recovery, data backup, and archiving for school users Training & Enablement : Provide basic walkthroughs or documentation for school IT staff and educators Collaborate with the Teacher Training team for MCE Certification enablement Support M365 integration with LMS Security & Compliance : Configure MFA, Conditional Access, Defender for O365 policies for schools Run regular reviews of secure score, user audit logs, and activity alerts Required Qualifications & Skills Education : Bachelor's degree in Computer Science, Information Technology, or related field (Required) Microsoft 365 Certified: Modern Desktop Administrator Associate / Teams Administrator Associate (Preferred) Experience : Minimum 2–6 years of experience in managing M365 tenants, preferably in an MSP/Partner or multi-school support environment Hands-on experience with Microsoft 365 Admin Centers, Azure AD, Teams, Exchange, and SharePoint Online Experience in education sector deployments is strongly preferred Technical Proficiency : PowerShell scripting for M365 tasks (user provisioning, license assignment, reporting) Familiar with Education-specific features like School Data Sync, Intune for Education Understanding of hybrid Active Directory environments is a plus Soft Skills : Strong communication in English and Hindi (verbal and written) Empathetic with educators and non-technical users Detail-oriented, documentation-focused, and proactive in problem-solving Preferred Additions Experience supporting government school deployments or CBSE/AICTE aligned ICT initiatives Knowledge of LMS platforms and integrating M365 accounts Exposure to Adobe Express, Minecraft Education Edition, or other EdTech tools Job Types: Full-time, Permanent Pay: ₹11,500.00 - ₹35,000.00 per month Benefits: Leave encashment Provident Fund Shift: Day shift Ability to commute/relocate: Goa, Goa: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) License/Certification: Certification from Microsoft (Required) MCSE or MCSD or Microsoft 365 Admin Certification (Required) Willingness to travel: 25% (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025
