Massil Technologies - Application Support Engineer - Temenos MX

Key Responsibilities

• Provide L2/L3 production support for digital banking applications built on Temenos MX (Infinity)
• Handle incident management, including analysis, triaging, root cause identification, and resolution
• Work closely with development, QA, DevOps, and infrastructure teams to resolve technical issues quickly
• Manage user queries, system alerts, and performance anomalies through defined SLAs and ITIL practices
• Monitor application health, system logs, and analytics dashboards to ensure proactive issue detection
• Maintain and deploy configurations, updates, and patches in coordination with engineering
• Troubleshoot integration issues with APIs, Core Banking Systems (T24/Transact), and third-party providers
• Document solutions, known errors, SOPs, and RCA reports to maintain a robust knowledge base
• Ensure business continuity by participating in DR (Disaster Recovery) tests and high-availability planning
• Assist in release management and UAT support for minor and major deployments
  

Required Technical Skills

• Temenos Infinity MX / UXP platform - configuration, troubleshooting, and deployment
• Hands-on experience in web and mobile application support using Angular, Ionic, or React Native
• Good command of JavaScript/TypeScript, HTML/CSS, and browser dev tools for debugging UI issues
• Experience with REST APIs, JSON, and OAuth2 authentication flows
• Knowledge of CI/CD pipelines, Git repositories, Jenkins, or Azure DevOps
• Experience with database querying (Oracle/PostgreSQL/MSSQL) and log analysis (e.g. Kibana, Splunk)
• Familiarity with Temenos T24 Core Banking (Transact) integrations is a strong plus
• Understanding of performance monitoring tools (AppDynamics, Dynatrace, Prometheus, etc.)
  

Nice To Have

• Experience in Temenos Digital Banking Suite (Infinity MX, UX Builder, Connect)
• Exposure to cloud platforms (Azure, AWS, or GCP) and containerized environments (Docker/Kubernetes)
• Familiarity with ITIL processes, including incident, change, and problem management
• Experience with mobile-specific debugging (Android Studio, Xcode, Firebase, etc.)
• Understanding of banking domain workflows-Retail, Corporate, Payments, Loans, etc.
  

Key Attributes

• Strong problem-solving skills and ability to troubleshoot complex issues under pressure
• Excellent written and verbal communication to interact with both technical and non-technical stakeholders
• Ability to document findings, maintain playbooks, and drive automation for repetitive tasks
• Customer-first mindset with a strong sense of ownership and accountability