Posted:6 days ago|
Platform:
On-site
Part Time
Role Overview:
The Head – Business Insights will lead the organization’s analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive high-impact initiatives across the telecom and cloud services verticals.
Key Responsibilities:
Strategy & Vision
Define and drive the vision, roadmap, and KPIs for the Business Insights function.
Align business insights strategy with enterprise goals, focusing on growth, efficiency, customer experience, and profitability.
Data Analytics Leadership
Lead a team of domain analytics leads and analysts across B2B, cloud, network, and enterprise services.
Identify opportunities for predictive and prescriptive analytics across key domains (e.g., churn, usage patterns, product uptake) and work with the AI CoE team to take it forward.
Insight Generation
Deliver real-time, self-service dashboards and deep-dive analytics to enable data-driven decision-making.
Translate complex data into clear narratives for leadership (CFO, CTO, CEO) to drive product, pricing, and operational strategy.
Collaboration & Stakeholder Engagement
Collaborate with Product, Sales, Marketing, Finance, and Operations teams to define analytical priorities.
Work closely with the IT delivery, IT operations, MDM, AI CoE, and QA teams to ensure insight integrity and timeliness.
Data Governance & Quality
Advocate for data standardization, availability, and quality improvement across source systems.
Ensure compliance with data privacy, security, and regulatory standards (e.g., DPDP, TRAI guidelines).
Team Development
Build and mentor a high-performing team of data professionals.
Experience:
15+ years (with at least 5 years in a leadership role in analytics or business intelligence)
Tata Tele Business Services
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