Job Description Role Title Lead - Treasury & Insurance Business Unit Finance & SCM Function RA, Treasury & Insurance Department RA, Treasury & Insurance Reporting Structure CA2 if any Grade/Level: F Key Relationships/Key Customer External: Internal : Span of control: Geographic :HQ No. of reports (direct & indirect)- if any : Why position existsJob Responsibilities 1. Fund Raising thru banks loans, CP s, NCD s etc 2. Manage relationship with Banks, Mutual Funds, and Credit Rating Agencies & Auditors on a regular basis. 3. Setting up Funding Limits and Utilization along with Documentation. 4. Manage Investments in line with Investment Policy 5. Manage Forex Risk including hedging currency risk 6. Suggest Policy level changes, if required 7. Drive Automation and Innovation in Treasury 8. Ensure Treasury Compliance - Internal & Regulatory 9. Audit - Internal and Statutory Insurance Risk assessment and adequate cover, timely renewals Key Result Areas The role is responsible for handling GM-Treasury & Insurance. Broadly covering Debt issuance, refinancing, Risk management, Compliances, Banking relationships, Forex Hedging, Investments & Credit Rating including Policy level recommendation on changes if required. Insurance risk assessment and adequate cover, renewals and related KPIs. Necessary Preferred Skills/ Capabilities and competencies 1. Good Communication & Interpersonal Skills 2. Energetic, proactive, high degree of ownership. 3. Perseverance, Quick Learner 4. Team player, Ability to work with multiple stakeholders Qualification CA Overall Work Experience 8-10 years Age (Optional) Essential Requirement Behavioural Attributes Fund raising experience Liaoning with multiple external agencies Knowledge of Compliances

Tata Tele Business Services is looking for Cluster Lead to join our dynamic team and embark on a rewarding career journey. A Cluster Lead is responsible for overseeing and managing a group or cluster of related teams or departments within an organization The primary objective is to ensure efficient operations, productivity, and the achievement of strategic goals within the assigned cluster Key Responsibilities:Team Leadership:Lead and manage a team of managers or supervisors responsible for various functions within the cluster Provide guidance, mentorship, and support to team members, fostering a positive and collaborative work environment Strategic Planning:Collaborate with senior management to develop and execute cluster-specific strategies aligned with the organization's overall goals Monitor and report on progress toward strategic objectives Operations Management:Oversee the day-to-day operations and processes of the cluster, ensuring efficiency and effectiveness Identify opportunities for process improvement and implement solutions Resource Allocation:Allocate resources, including personnel, budget, and technology, to meet the cluster's operational requirements Performance Monitoring:Establish key performance indicators (KPIs) for the cluster and ensure teams are working towards these targets Regularly assess performance and take corrective actions as needed Communication and Collaboration:Foster communication and collaboration both within the cluster and with other departments or clusters Ensure the sharing of best practices and knowledge transfer Risk Management:Identify potential risks and challenges within the cluster's operations and develop strategies to mitigate them Budget Management:Develop and manage the cluster's budget, ensuring cost control and resource optimization

Tata Tele Business Services is looking for Solution Architect - Growth to join our dynamic team and embark on a rewarding career journey. Collaborating with clients, engineers, and other stakeholders to determine project requirements and goals Developing and presenting design concepts, plans, and models to clients for approval Conducting site surveys and analyzing data to determine the best design solutions for a particular location and purpose Preparing detailed drawings and specifications Staying current with relevant building codes, regulations, and industry trends Managing budgets, schedules, and other project-related activities Ensuring that projects are completed within budget, on time, and to the satisfaction of clients and stakeholdersAn Architect must possess a combination of technical, creative, and interpersonal skills

Sales executive - field work (B2B) Required Candidate profile Must have b2b skills with telecom enterprises

Tata Tele Business Services is looking for Partner Manager- Acquisition to join our dynamic team and embark on a rewarding career journey. Develop and manage relationships with business partners. Implement strategies to drive partner success and growth. Monitor partner performance and provide regular feedback. Conduct training and support programs for partners. Collaborate with partners on marketing and promotional activities. Identify and recruit new business partners. Ensure alignment with company goals and objectives.

As a Customer Success Manager - Azure & Security, The incumbent will be the key point of contact for customers adopting Microsoft Azure and Cybersecurity solutions. The mission is to drive customer success by ensuring secure and effective adoption of TTBS offered services, managing customer relationships, and supporting long-term strategic cloud and security goals. Its an Individual Contributor role. Key Role Deliverables Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks. Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra). Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments. Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders. Maintain a deep understanding of Microsoft Azure & Security roadmap to guide clients on optimization and innovation. Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc. Right Person (Qualification & Experience) B. Tech (Computer Science, Electronics etc.) Minimum 6 years of experience in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity. Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features. Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc. Experience with compliance frameworks (e.g., NIST, ISO 27001, GDPR) and security best practices in the cloud. Ability to manage technical conversations with C-level stakeholders and IT teams. Strong project management, communication, and interpersonal skills. Certifications preferred: Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Azure Security Engineer Associate

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

Tata Tele Business Services is looking for Customer Success Specialist to join our dynamic team and embark on a rewarding career journey. Develop and implement customer success strategies for the organization. Monitor and report on customer success performance metrics. Build and maintain relationships with key clients and stakeholders. Collaborate with cross-functional teams on customer success projects. Prepare customer success reports and documentation.

Lead a team of Zonal Incharge- CPO in the cluster for Customer service delivery & assurance. Liaison with builders for PROW - cost effective & faster building level permissions Providing inputs related to potential new partners from the zone Identification of upcoming buildings in the zone Upkeep of existing relationship with building management and update the Building tenancy details as per the defined format. Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI, TCL, BSO) L2 survey Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval MRN processing & capitalisation in S4HANA basis WBSE, physical verification in AMS of TTL assets deployed at customer location- MUX, CPE, Routers, UBR, EPABX etc.. Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX, MMC, L2 switch, copper modem, GPON etc. Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location Scheduling engineer for testing Coordination with NOC for testing & troubleshooting on need basis Performance management of existing partners Maintenance Activity at Customer location - Infra, IBD, ISP, CPE along with AMS updates TP to Own media, Copper to FTTH migration Ensuring timely asset retrieval with ATN in S4HANA & AMS update Field testing for TRAI as per regulation requirements OSP/IBD services allocation and SRF wise data maintaining with all associated inputs. The aspirant for Zonal Incharge Lead - CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance. Span of control: 4 to 6 Staff Key Customer Customer Program Management, Customer Service Management, NW Planning, NW Ops & Finance Necessary Preferred Skills In depth Knowledge of ROW/PROW. Adheres to the industry standards. Assumes full responsibility for the safety and security of the team. Determines the scope, budget, and schedules for customer service delivery existing and new projects. Submits weekly project status reports to the reporting managers. Delivers within the stipulated time. Follows engineering standards and work as per market engineering specifications. Maintains records of all projects Inspects deployments of customer deliveries as per the quality standards Working experience with prominent telecom operators for Estate management, Service Delivery & Assurance Qualification PGDM/B.E./B.Tech (Telecom / Communication / Instrumental) Overall Work Experience 12 to 15 Years in service delivery & assurance Behavioural Attributes Positive thinking Willingness to work in a competitive environment. Team player Good listener

Job responsibility Lead- Converged Communication -Smartflo Onboarding ONB support is responsible for timely cost-effective Customer Service Delivery, 30 day Assurance Project Management for the Smartflo related products. Major responsibilities include: Create Enable smart operational process for Smartflo related products Manage Delivery for 250+ orders every month with 6000+ channels Responsible for Partner Training, Audits, Automation, Analytics for Smartflo Responsible to implement oversee segmented service delivery across value customers Engage with stake holders to mitigate escalations also prioritize transactions Design of SOPs and SOW for the Onboarding 30 day support for Smartflo Ensure to inform Program Managers on field for coordination of demos and customer acceptance Coordination with Switch, IP and Platform Teams for configurations Coordinate with Network IT Switch for issues related to that domain. Responsible for Delivery NPS taking corrective action to improve NPS Responsible to drive Delivery Cycle Time Reduction enhance Install MRC Improvement projects Dashboard Management: Create Operational dashboard for monitoring quality of delivery, timeliness of delivery and CSAT Cross-Functional Stakeholder Management: Collaborate with various teams including: PM team for demo, Switch, IP , demo customer acceptance. NOC Team for the circuit level provisioning. Partner teams for ONB ONB support Quality reports The aspirant for this role must have in-depth understanding about the Service Delivery Post Sales, Overall Assurance and Partner Management. Span of control: 15+ Partner manpower Key Customer Business, Service Management, Customer Finance Necessary Preferred Skills Over 7-8 years of experience in Contact Centre Management. Program Management, Service Delivery, Proven track record of leading diverse teams. Strong understanding of customer service, and technical knowledge of cloud products Excellent problem-solving, communication skills. Proficiency in data analysis and reporting, with the ability to generate insightful MIS reports Ability to work with cross functional teams Working experience with prominent telecom operators for Service Assurance Delivery, and Operations, Partner Management Qualification Diploma(Telecom / Communication / Instrumental) , BSc (Technical) Overall Work Experience Over 7-8 years of experience in Contact Centre Management. Program Management, Service Delivery, specializing in Telecom products Behavioural Attributes Positive thinking Team player Good listener Calm, Composed Ability to absorb pressure

As a Customer Relationship manager for Growth Accounts, should play a crucial role in fostering and expanding relationships with the TOP Creamy customers to drive revenue growth and maximize business opportunities. This role requires adept account management skills, proficient account mapping capabilities, and the ability to effectively pitch multiple products to ensure the development of new large high revenue accounts. Account Management : Serve as the primary point of contact for assigned growth accounts, cultivating and nurturing strong relationships with key stakeholders. Work on the Basic Hygiene of the logo which includes, Regularly engage with customers to assess satisfaction levels, address concerns, and identify opportunities for further opportunities. Organise SLT Visits & Tech workshops to engage with the customers. Churn Control by reducing Inflow & increasing Restoration. Revenue Extraction : Identify and prioritize opportunities for Upgrade, upselling, and expanding product usage based on thorough account analysis. Utilize account mapping insights to develop targeted strategies and initiatives to drive revenue growth and maximize account potential. Effectively articulate the value proposition of multiple products or solutions offered by our company to address the diverse needs of partners. Tailor product pitches and presentations to align with the specific requirements and priorities of each partner, highlighting unique benefits and competitive advantages. Capabilities & competencies : Understanding of wireless & wire line telecom solutions Good Oral and Written Presentation skills Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance. Innovative and flexible in strategizing GTM Approach Flexible for learning new products and processes.

Tata Tele Business Services is looking for Team Member - Priority Support Center to join our dynamic team and embark on a rewarding career journey Support team operations by executing assigned tasks efficiently Collaborate with other members to meet team goals, maintain documentation, contribute to brainstorming sessions, and ensure timely delivery of assigned duties Must communicate effectively and work collaboratively across functions

Tata Tele Business Services is looking for Cluster Lead to join our dynamic team and embark on a rewarding career journeyA Cluster Lead is responsible for overseeing and managing a group or cluster of related teams or departments within an organization The primary objective is to ensure efficient operations, productivity, and the achievement of strategic goals within the assigned cluster Key Responsibilities:Team Leadership:Lead and manage a team of managers or supervisors responsible for various functions within the cluster Provide guidance, mentorship, and support to team members, fostering a positive and collaborative work environment Strategic Planning:Collaborate with senior management to develop and execute cluster-specific strategies aligned with the organization's overall goals Monitor and report on progress toward strategic objectives Operations Management:Oversee the day-to-day operations and processes of the cluster, ensuring efficiency and effectiveness Identify opportunities for process improvement and implement solutions Resource Allocation:Allocate resources, including personnel, budget, and technology, to meet the cluster's operational requirements Performance Monitoring:Establish key performance indicators (KPIs) for the cluster and ensure teams are working towards these targets Regularly assess performance and take corrective actions as needed Communication and Collaboration:Foster communication and collaboration both within the cluster and with other departments or clusters Ensure the sharing of best practices and knowledge transfer Risk Management:Identify potential risks and challenges within the cluster's operations and develop strategies to mitigate them Budget Management:Develop and manage the cluster's budget, ensuring cost control and resource optimization

Role & responsibilities To manage cyber threats and ensure that risks are controlled as per Organisation Risk appetite Manage security projects and day-day operations that involves security activities planned and BAU Manage vendors providing security products and services. Track vendor performance as per deliverables and committed SLAs/ TAT Manage technology / IT risks ensuring that critical security issues and risks are prioritized and fixed as per TAT/ SLA Manage the Vulnerability Management domain in CISO team to ensure that all identified vulnerabilities are fixed in time Manage advanced cyber threat intel tools/ services to ensure that all reported risks are addressed in time Support Business and other functions in audits/ assessments / advisory / implementation of security controls and processes to be implemented Preferred candidate profile Technical and hands on experience in Vulnerability & Risk management using security tools and solutions Technical knowledge on security fundamentals and emerging cyber threats

Responsible for Delivery of SDWAN order Book, covers Order login for Enterprise business including SME, Carrier & Large Enterprise Role involves Service Delivery of SDWAN orders managing customer, partners for Broadband delivery, Router/CPE installation, integration/activation thru CPO/ SDWAN Desk for link delivery and customer acceptance. Customer project management will be a key aspect of the role. Ensure network readiness within time lines inline with availability of material and field support for installation and activation Order Tracking & effective interpersonal skills for faster closer of Delivery Cycle time Responsible for process improvements and project management for faster delivery Drive, Track, Monitor & Publish the delivery report with SLA and pending status Projects management Responsible for service delivery cycle time of subscribed services. Operational Deliverables: Knowledge of Enterprise Key Offerings SDWAN Solutions and other telecom domain products Execution of Customer Delivery orders within signed off Timelines Timely Project Plan submissions & Expectation Sign offs General: Responsible to Maintain technical documentation of processes and procedures used in Service Delivery- LM. Work with customer to maintain timelines and project manage the delivery end to end Work with internal teams to define, develop, and deliver LM monitoring interfaces. Relationship Management - Develop and manage a strong alliance in the region with internal/external stake-holders to improve the predictability of deliverables better SLA and QOS readiness for new/MACD services and cost effective solution..

Tata Tele Business Services is looking for Area Manager - Network to join our dynamic team and embark on a rewarding career journey Overseeing the operations of designated area, ensuring that targets are meet or exceeding in performance Developing and implementing strategies to improve operational efficiency, increase sales, and drive growth in the designated area Building and maintaining relationships with key stakeholders, including customers, employees, and business partners Providing leadership and guidance to location managers and teams, including setting performance expectations and coaching and mentoring employees Developing and implementing training programs to ensure that employees have the skills and knowledge needed to succeed Monitoring financial performance, including tracking sales and expenses, and developing and implementing cost-saving measures as necessary Ensuring that all locations are compliant with company policies and procedures, as well as with local, state, and federal laws and regulations Analyzing market trends and customer feedback to identify opportunities for improvement, and developing and implementing programs to address those opportunities Participating in strategic planning and budgeting processes, and providing input and recommendations on initiatives to drive growth and improve operations Excellent communication and leadership skills Strong understanding of business operations, including financial management and market analysis Good organizational and time management skills

Tata Tele Business Services is looking for Team Member - Access Planning to join our dynamic team and embark on a rewarding career journey Perform assigned tasks effectively within a team to contribute to overall operational goals Collaborate with colleagues to maintain workflow, ensure quality standards, and meet deadlines Follow company policies and procedures, provide excellent customer service (if applicable), and assist in resolving issues or improving processes Maintain cleanliness, organization, and a positive work environment Communicate clearly with team leaders and peers, support team goals, and actively participate in training or improvement initiatives Adapt to changing responsibilities and work in a fast-paced setting