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AES Technologies India Pvt Limited
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L2 Application Support Engineer – UPI (M2P Platform) Hot

L2 Application Support Engineer – UPI (M2P Platform) Hot

AES Technologies India Pvt Limited

3 - 5 years

0 Lacs

Coimbatore Tamil Nadu India

Posted:1 week ago| Platform:

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Skills Required

support monitoring transactions troubleshooting analyze authorization integration analysis api encryption mapping reconciliation processing data resolve maintenance coordination patching https postgresql oracle mysql postman sql stack servicenow jira documentation certifications

Work Mode

Remote

Job Type

Full Time

Job Description

Title: L2 Application Support Engineer – UPI (M2P Platform)Job Location: remoteExperience 3 -5 yearsNo. of positions: 1 NosNeed immediate joiners preferred within 0-15 days..!!Work Schedule:24x7 rotational shifts with on-call support for peak hours, dispute timelines, or NPCI downtime windows.UPI Transaction MonitoringMonitor UPI transactions (P2P, P2M, PULL/REQUEST) via dashboards and logs.Investigate and act on failed, pending, or delayed transactions.Ensure switch uptime and response times remain within agreed SLA with M2P and NPCI.

L2 Troubleshooting & Resolution

Analyze failed UPI requests for authorization, timeout, or CBS integration issues.
Respond to user complaints or escalations routed from L1 teams or call centers.Provide technical root cause analysis and support closure of tickets within SLA.

Integration & API Monitoring

Monitor real-time API calls between UPI Switch – CBS (Turing/Finacle) and NPCI.
Ensure API gateway availability, key rotation, encryption validation, and response payload accuracy.Manage configurations like VPA mapping, PSP linkage, bank handles, and consent logs.

Reconciliation & Dispute Handling

Support daily reconciliation with CBS, NPCI, and settlement systems.
Validate chargebacks, reversals, and refund processing logs.Handle data gaps across external PSPs or internal banking systems and resolve manually where needed.

Maintenance & Coordination

Participate in planned patching, hotfix validations, and go-live activities.Coordinate with vendor (M2P), CBS team, and NPCI in case of downtimes, DR drills, or config updates.Provide handholding during peak hours or regulatory deadlines.

Technical Skills

Protocols: ISO 20022, NPCI UPI APIs, HTTPsUPI Platform: M2P, Mindgate, FIS, SarvatraDatabase: PostgreSQL, Oracle, MySQLAPI Monitoring: Postman, API Gateway logs, CloudWatchScripting: SQL, Shell (basic troubleshooting)Logging/Monitoring: ELK Stack, Grafana, UPI dashboardsITSM: ServiceNow, Jira, BMC Remedy

Soft Skills & Functional Knowledge

Deep understanding of UPI use cases, transaction life cycle, and NPCI flows.Effective communicator with internal teams and external vendors (M2P, NPCI).Quick decision-making during high-volume traffic or failure scenarios.Strong documentation and RCA preparation skills.

Preferred Certifications

UPI Operations from NPCI or similar ePayment certifications (desirable)ITIL FoundationISO 8583 / ISO 20022 basics

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L2 Application Support Engineer – UPI (M2P Platform) Hot