IT Admin Support ( MacOS)

Experience Required: 3+ Years

Employment Type: Full-Time

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar,

Broadridge, Hamilton Lane, Franklin T empleton, Motive Partners and a who’s who of the financial

service industry. We are creating engaging wealth experiences to better financial lives through AI

and investment intelligence powered personalization. We are working to change the world of

wealth in ways that personalization has changed the world of movies, music and more but with the

added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and

application programming interfaces (APIs). We use investment science and intelligence to build

algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments

with a recognition of their distinct needs and goals across our investment marketplace and our

advice and planning divisions.

OUR VALUES: Go with your GUT

• Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep

egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we

can possibly be. No excuses.

• Understanding through Listening and Speaking the Truth. We value transparency. We

communicate with radical candor, authenticity and precision to create a shared understanding. We

challenge, but once a decision is made, commit fully.

• I Win for T eamwin. We believe in staying within our genius zones to succeed and we take full

ownership of our work. We inspire each other with our energy and attitude. We fly in formation to

win together.

As part of TIFIN's technology division, you will play a critical role in enabling the company's growth

by developing highly scalable applications that provide practical solutions to clients in the financial

services- domain. You will design, build, test, and maintain scalable and stable-the-shelf

applications or custom-built technology solutions to meet business needs.About the Role:

We are looking for a proactive and detail-oriented Systems Administrator – IT Operations to join

our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring

system uptime, supporting end-user devices, and maintaining a secure and efficient IT

environment.

Key Responsibilities:

• Oversee daily IT operations, ensuring optimal performance of hardware, software, and

networks.

• Manage laptop provisioning, software installation, upgrades, and maintenance.
• Handle user access management – onboarding, offboarding, and role-based access control

across systems and tools.

• Provide support for both Mumbai and Bangalore offices (~1000 users across locations).
• Support remote teams as well.
• Review IT infrastructure and provide improvement recommendations following best

practices.

• Administer both Mac & Windows systems.
• Perform network administration and troubleshooting.
• Manage basic email and endpoint security administration.
• Handle laptop/desktop/printer setup and maintenance.
• Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes.
• Support end-user requests for application installation and issue resolution.
• Maintain and update service desk tickets and incident logs.
• Conduct quarterly checkpoint reviews to assess work and adjust scope of work as needed.
• Maintain accurate IT asset inventory including hardware and software licenses.
• Work with vendors for hardware procurement, licensing, and support.
• Ensure compliance with IT policies, audits, and data security protocols.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• Minimum 3 years of experience in IT operations or system administration.
• Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security.
• Experience with network configuration, firewalls, VPNs, and IT security.
• Familiarity with IT ticketing and asset management platforms.
• Excellent communication and multitasking abilities.

Good to Have:

• Experience with identity and access management tools (e.g., Okta, Azure AD, Google

Workspace Admin).

• Familiarity with scripting (e.g., PowerShell, Bash) for automation and system management.
• Exposure to cloud environments such as AWS, GCP , or Azure.