Head of sales and operations

Position Overview:

WebCastle

Head of Sales and Operations

Key Responsibilities:

1. Business Development & Market Expansion

• Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.
• Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.
• Collaborate with marketing to strengthen brand visibility and generate high-quality leads.

2. Sales Leadership

• Lead and mentor the sales team to achieve ambitious revenue targets.
• Design and implement effective sales strategies tailored for both domestic and global markets.
• Foster relationships with key clients, partners, and stakeholders to drive business growth.

3. Operational Management

• Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.
• Ensure alignment of operational workflows with strategic business objectives.
• Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.

4. Technology Integration & Product Oversight

• Ensure seamless integration of StoreDaDa’s technological stack with sales and customer service processes.
• Coordinate with product and engineering teams to maintain optimal product performance and uptime.
• Supervise customer onboarding processes to ensure a smooth and user-friendly experience.

5. Customer Success & Retention

• Drive initiatives to improve customer acquisition, engagement, and long-term retention.
• Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.
• Act as a voice of the customer internally to influence product and service enhancements.

6. Brand Strategy & Market Positioning

• Work closely with the leadership and marketing teams to strengthen StoreDaDa’s brand positioning in the eCommerce ecosystem.
• Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.

Required Skills & Qualifications:

• Excellent Communication:

   Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.

• IT Sales Expertise:

   Proven track record of success in IT/eCommerce sales, with demonstrable results in revenue growth and market expansion.

• Technical Acumen:

   Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.

• Operational Excellence:

   Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.

• Leadership & Team Management:

   Strong leadership abilities with experience building, coaching, and retaining high-performance teams.

• Strategic Thinking:

   Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.

Preferred Experience:

• 8+ years of experience in IT/eCommerce sales and operations.
• Experience with international market expansion and cross-border commerce.
• Exposure to startup or high-growth environments preferred.

Interested may rush your resume to silpa@webcastle.in