Head of sales and operations

StoreDaDa, a cutting-edge eCommerce platform incubated by WebCastle, a renowned global technology and digital solutions provider, is on a mission to revolutionize the eCommerce industry. The company is dedicated to empowering businesses with scalable, tech-driven solutions that cater to diverse markets. To drive business growth and enhance operational efficiency, StoreDaDa is in search of a proactive and strategic Head of Sales and Operations with a solid background in IT/eCommerce sales and multi-functional operations leadership. As the Head of Sales and Operations, you will play a pivotal role in steering revenue growth, streamlining internal systems, improving customer satisfaction, and ensuring the success of StoreDaDa in both domestic and international markets. Your responsibilities will encompass various key areas: 1. **Business Development & Market Expansion:** Identify growth opportunities in Indian and international eCommerce markets, analyze market trends, customer behavior, and competition, and collaborate with the marketing team to enhance brand visibility and generate high-quality leads. 2. **Sales Leadership:** Lead and mentor the sales team to achieve revenue targets, devise and execute effective sales strategies for domestic and global markets, and cultivate relationships with key clients, partners, and stakeholders. 3. **Operational Management:** Supervise daily operations across multiple departments such as Sales, Technology, Customer Support, and Logistics, ensure operational workflows align with business objectives, monitor KPIs, and drive continuous improvement practices. 4. **Technology Integration & Product Oversight:** Ensure seamless integration of StoreDaDa's technological stack with sales and customer service processes, collaborate with product and engineering teams to maintain product performance, and oversee customer onboarding processes. 5. **Customer Success & Retention:** Spearhead initiatives to enhance customer acquisition, engagement, and retention, gather and analyze customer feedback to improve service delivery and satisfaction, and advocate for customer needs internally. 6. **Brand Strategy & Market Positioning:** Collaborate with leadership and marketing teams to bolster StoreDaDa's brand positioning in the eCommerce ecosystem, represent the company at industry events to expand market presence and brand trust. **Required Skills & Qualifications:** - Excellent Communication skills - Proven IT Sales Expertise - Technical Acumen - Operational Excellence - Leadership & Team Management capabilities - Strategic Thinking abilities **Preferred Experience:** - 8+ years of experience in IT/eCommerce sales and operations - Experience in international market expansion and cross-border commerce - Exposure to startup or high-growth environments would be advantageous If you are a seasoned professional with a passion for driving business growth and operational excellence in the eCommerce sector, we invite you to submit your resume to silpa@webcastle.in.,