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On-site

Job Type

Full Time

Job Description

Position Overview



About the Role


Responsibilities


  • Strategic Leadership & Operations Management

  • Oversee and manage multiple SOC, ensuring 24x7 operations, driving efficiency, and resilience.
  • Develop and execute security strategies to enhance SOC capabilities and effectiveness.
  • Define and implement standard operating procedures and best practices across all SOCs.
  • Align SOC operations with business objectives, regulatory requirements, and industry best practices.
  • Drive continuous improvement in threat detection, incident response, and operational processes.


  • Team Management & Leadership

  • Build, mentor, and lead high-performing SOC teams across multiple locations.
  • Establish structured training programs to enhance analysts' skills in threat analysis, forensics, and incident response.
  • Foster a culture of collaboration, accountability, and continuous learning within SOC teams.
  • Ensure proper workload distribution, resource allocation, and performance tracking.
  • Minimise resource penalty by forecasting resource requirements for each account.


  • Customer Handling & Relationship Management

  • Act as the primary point of contact for key customers, ensuring high levels of satisfaction and engagement.
  • Help get CSAT score and positive review for TCL.
  • Manage customer escalations effectively and ensure timely resolution of security concerns.
  • Conduct regular customer meetings, security briefings, and reporting to build trust and transparency.
  • Work closely with account management and sales teams to align SOC services with customer needs.


  • SLA Governance & Compliance

  • Define, monitor, and ensure adherence to SLAs for all SOC operations as per RFP.
  • Implement robust processes to meet and exceed KPI targets for threat detection, response times, and resolution.
  • Validate and submit monthly/quarterly/half yearly SLA and ensure timely payment from customer.


  • Revenue & Business Growth

  • Identify opportunities to optimize SOC revenue through service enhancements and upselling.
  • Collaborate with business leaders to develop new security service offerings.
  • Ensure cost-efficient SOC operations while maintaining high service quality.
  • Support the sales and pre-sales teams in customer engagements, RFPs, and proposal development.


  • Threat Management & Incident Response

  • Lead proactive threat-hunting, intelligence-sharing, and security monitoring efforts.
  • Establish and maintain a robust incident response framework for rapid threat detection and mitigation.
  • Collaborate with internal and external stakeholders to strengthen threat intelligence capabilities.
  • Ensure minimal business impact by streamlining response and recovery processes.


  • Stakeholder & Executive Reporting

  • Provide regular reports and insights to senior leadership on SOC performance, threats, and risk posture.
  • Act as the key security advisor to C-level executives, clients, and internal stakeholders.
  • Collaborate with IT, network, and business teams to align security strategies with organizational goals.


Qualifications


  • Must-Have

  • Education: Bachelor’s or Master’s degree.
  • Experience: 15+ years in Cloud and cybersecurity, with at least 5 years leading large teams in CCSS Domain.
  • Certifications: CISSP, CISM, CISA, CEH, or equivalent preferred.


  • Good to have Technical Skills

  • Expertise in SIEM, SOAR, EDR, and other security monitoring tools.
  • Strong understanding of cyber threat intelligence, malware analysis, and digital forensics.


  • Soft Skills

  • Strong leadership, People management skills, decision-making, and problem-solving abilities.
  • Excellent verbal and written communication and interpersonal skills for managing both internal teams and external customers.
  • Ability to handle high-pressure situations and make critical security decisions.
  • Experience in stakeholder management and executive reporting.


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Tata Communications
Tata Communications

Telecommunications

Chennai

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