Freelance/Contract GRC Consultant – IS Audit (Incident Management)

Job Title: Freelance/Contract GRC Consultant – IS Audit (Incident Management)

Location:

Engagement Type:

Tentative Duration:

Number of Positions:

Industry:

Experience Required:

Work Model:

Nationality:

Compensation Includes:

• Visa facilitation
• Round-trip flight tickets
• Hotel accommodation (with breakfast)
• Daily allowance

Project Objective

The objective of this engagement is to conduct a comprehensive Information Systems Audit focused on the IT Incident and Problem Management processes, assessing their effectiveness, alignment with internal policies, and compliance with best practices such as ITIL and regulatory standards for one of our prestigious clients.

Scope of Audit

The audit will encompass the full lifecycle of Incident and Problem Management, including but not limited to:

• Incident detection, logging, categorization, and prioritization
• Response, resolution, and closure processes
• Problem identification and root cause analysis
• Integration with Change Management
• SLA adherence, escalation mechanisms, and reporting structure
• Tool capabilities and data accuracy
• Effectiveness review of selected major incident/problem records

Consultant Responsibilities

The consultant is expected to:

• Provide subject matter expertise in ITIL-aligned Incident and Problem Management
• Assess control design and test operational effectiveness
• Validate compliance with internal frameworks and regulatory requirements
• Review documentation, tool configurations, and ticket data
• Identify process inefficiencies, risks, and areas for improvement
• Deliver detailed audit findings and actionable recommendations in structured format

Required Skills & Qualifications

• 6–10 years of experience in IT GRC, Internal Audit, or IT Risk, preferably in banking or financial sectors
• Proven expertise in ITIL v3/v4 — especially in Incident and Problem Management
• Experience with ITSM tools such as ServiceNow, JIRA Service Desk, BMC Remedy, etc.
• Strong understanding of audit methodologies, internal control frameworks, and SLA/KPI reporting
• Exceptional documentation, reporting, and stakeholder communication skills
• Ability to identify control weaknesses, gaps, and improvement opportunities

Engagement Logistics

• Start Date:

   Tentative – 3rd August 2025

• End Date:

   11th September 2025

• Duration:

   6 weeks (full-time onsite)

• Location:

   Riyadh, Saudi Arabia

• Support Provided:

   Visa, travel, stay (breakfast), and daily per diem allowance