Enterprise Resources Planning Implementation Consultant

Job Description – ERP Coordinator (Epicor Implementation & Support)

6 months (3 months configuration & go-live, 3 months post-implementation support)

Operations Head / ERP Project Sponsor

Serve as the internal liaison between business teams and the Epicor implementation partner. Drive requirements gathering, oversee configuration, manage data migration, coordinate testing & training, ensure a smooth go-live by October, and provide three months of post-implementation support.

- Facilitate workshops with Production, Procurement, Finance, Projects, Design and Stores teams.

- Document 'as-is' and 'to-be' processes.

- Translate business requirements into functional specifications.

- Coordinate configuration of Epicor modules: Production, Inventory, Sales, Procurement, Finance.

- Lead data migration: extract, clean, validate master data and open transactions.

- Validate data migration accuracy (≥ 99% master-data accuracy).

- Develop and manage end-to-end test scripts (unit, integration, UAT).

- Track and drive resolution of defects; ensure UAT sign-off on critical flows (95% pass rate).

- Create user-training materials (job aids, guides) for each department.

- Conduct training sessions and train-the-trainer workshops; achieve ≥ 90% user proficiency.

- Develop and execute cut-over plan ensuring minimal disruption.

- Provide on-site support for first two weeks post-go-live.

- Act as first point of contact for functional issues; resolve tickets within 24-hour SLA.

- Collect feedback and document quick-win optimizations for Phase 2 enhancements.

Deliverable / KPI

Target

Process-map sign-off documents

Completed within first 4 weeks

Master data migration accuracy

≥ 99% data accuracy

UAT pass rate on critical flows

≥ 95%

User training completion & proficiency

≥ 90% pass rate

Go-live cut-over plan execution

100% checklist items on schedule

Support ticket resolution rate

≥ 95% within 24-hour SLA

Phase 2 improvement backlog identified

Minimum 5 high-impact items

- Bachelor’s degree in Engineering, IT, or related field.

- 3–5 years of hands-on experience coordinating medium-to-large ERP implementations (Epicor preferred).

- Strong process-analysis skills across manufacturing, supply-chain, and finance functions.

- Proven ability in data-migration planning and testing methodologies.

- Excellent stakeholder management and training facilitation skills.

- Proficiency in Excel, SQL or data-query tools.

- Project Management: Track milestones, manage risks, escalate blockers.

- Communication: Translate between technical and business stakeholders clearly.

- Problem-Solving: Rapidly diagnose issues during testing and early support.

- Change Leadership: Drive user adoption and manage resistance.

- Detail Orientation: Ensure configuration and data migration accuracy.