At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed Linux and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Responsibilities

Assist in the design, planning and implementation of server solutions
Tune and design systems infrastructure for maximum available performance and reliability
Automate manual tasks using scripting and application development
Investigate and adopt new technologies/tools as needs arise
Respond to and assist in production operations in a 24/7 environment
Evaluate, test, and integrate new operating system versions, drivers, and patches
Provide technical analysis, resolve problems, and propose solutions
Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
Automate common tasks in continuing effort to improve efficiency and consistency
Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

3+ years of experience with Linux operating systems (RedHat variants preferred)
2+ years of experience with Windows Server operating systems
Knowledge of networking infrastructure, configuration, routing, troubleshooting and analysis
Experience with container technologies (Docker, Kubernetes, OpenShift, Tanzu, etc)
Experience with building and supporting both physical and virtual infrastructure
Solid experience coding with any combination of Perl, Ruby, Bourne, Python, or Java.
Experience in use of Powershell for Windows administration and task automation
Understanding of enterprise level storage and backup solutions
Experience with automation/configuration management using Puppet or Ansible
Familiarity with source control tools, such as git, Bitbucket, SVN or others
Top-tier analytics and problem solving
Ability to work in a service-oriented team environment
Excellent skills in Project Management, organization, and time management
Customer-focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources
Fluent speaking, reading, and writing in English

Preferred

Degree in engineering discipline or equivalent experience in Systems Engineering
Familiar with deployment automation and orchestration (Jenkins preferred)
Experience packaging windows software with Chocolatey

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Engineer, Systems Engineering