ICE Operations offers technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business. The Trade Operations Analyst is responsible for operating and the surveillance of ICE Endex s gas spot markets. The Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE s commitment to strong customer service, integrity, and transparency in the financial marketplaces. The Analyst is expected to perform a variety of day-to-day operational activities for ICE markets, ad hoc reporting and provide market surveillance support. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support & client service excellence Responsibilities Support orderly trading and operations of short-term European physical gas markets Managing the correct and timely administration of transactions in an automated system. Monitoring of the conduct of market parties with respect to the exchange market rules. Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Monitor the health and usage of our systems, escalating recurring or high-priority issues Provision access to tools and applications necessary for customers to connect with ICE Conduct real-time surveillance of electronic trading activity in ICE products Produce operational reports to provide metrics and tracking of queries Knowledge and Experience College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or energy is a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of computers, including Microsoft Office applications and operating systems Schedule This role supports our global customers 24/7 - rotating shifts are required Ability to work varying shifts, including nights and weekends

At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets As a Senior Developer, you will be part of a team responsible for the design, implementation and support of the ICE trading, market router, and data delivery services inside the trading systems This position offers opportunity to work on the backend services among core trading components The ideal candidate must possess a product mentality, have a strong sense of ownership, and strive to be a good steward of his or her software More than any concrete experience with specific technology, it is critical for the candidate to have a strong sense of what constitutes good software, be conscientious in picking the right technology stack, and be always open-minded to learn (from others and from failures) This role requires frequent interactions with fellow developers, project and product managers, quality assurance, and other stakeholders, in order to ensure delivery of world-class applications to our users Responsibilities Follow team guidelines for quality and consistency within the design and development phases of applications Lead efforts to design, architect and write new software components Independently handle project activities related to builds and deployments Create design documentation for new software development Provide support for production applications Provide support for deployments during maintenance windows Identify opportunities to improve and optimize applications Work with business analysts or product management in understanding new requirements Follow company software development processes and standards Knowledge and Experience Bachelor s degree in Computer Science or Information technology 5+ years of experience of Java development Experience with and strong understanding of: multi-threaded server-side development and Java concurrency core Java/Java collections relational databases performance tuning, debugging, and memory profiling unit, integration, and end-to-end tests knowledge of UNIX command and tools programming in Python Understanding of common design and architectural principles Strong interpersonal and communication skills to work well in a team environment Ability to work with little supervision and under pressure Proven track record of making decisions with positive outcome Exposure to Kafka preferred Knowledge of shell scripting and/or other scripting languages preferred

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial services sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. We are seeking an experienced AWS solution design engineer/architect to join our infrastructure cloud team. The infrastructure cloud team is responsible for internal services that provide developer collaboration tools, the build and release pipeline, and shared AWS cloud services platform. The infrastructure cloud team enables engineers to build product features and efficiently and confidently them into production. Responsibilities Develop utilities or furthering existing application and system management tools and processes that reduce manual efforts and increase overall efficiency Build and maintain Terraform/CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes Experience reviewing and refining design and architecture documents presented by teams for operational readiness, fault tolerance and scalability Monitor and research cloud technologies and stay current with trends in the industry Participate in an on-call rotation and identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load Knowledge and Experience Essential The applicant is expected to have the following skills and experience on appointment: 1.5+ years of experience in a DevOps, preferably DevSecOps, or SRE role in an AWS cloud environment. 1.5+ years strong experience with configuring, managing, solutioning, and architecting with AWS (Lambda, EC2, ECS, ELB, EventBridge, Kinesis, Route 53, SNS, SQS, CloudTrail, API Gateway, CloudFront, VPC, TransitGW, IAM, Security Hub, Service Mesh) Python, or Golang proficiency Proven background of implementing continuous integration, and delivery for projects A track record of introducing automation to solve administrative and other business as usual tasks Beneficial The applicant will receive extra consideration if they the following skills and experience: Proficiency in Terraform, CloudFormation, or Ansible A history of delivering services developed in an API-first approach Coming from a system administration, network, or security background Prior experience working with environments of significant scale (thousands of servers)

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial services sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. We are seeking an experienced AWS solution design engineer/architect to join our infrastructure cloud team. The infrastructure cloud team is responsible for internal services that provide developer collaboration tools, the build and release pipeline, and shared AWS cloud services platform. The infrastructure cloud team enables engineers to build product features and efficiently and confidently them into production. Responsibilities Develop utilities or furthering existing application and system management tools and processes that reduce manual efforts and increase overall efficiency Build and maintain Terraform/CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes Experience reviewing and refining design and architecture documents presented by teams for operational readiness, fault tolerance and scalability Monitor and research cloud technologies and stay current with trends in the industry Participate in an on-call rotation and identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load. Knowledge and Experience Essential 1.5+ years of experience in an DevOps, preferably DevSecOps, or SRE role in an AWS cloud environment. 1.5+ years strong experience with configuring, managing, solutioning, and architecting with AWS (Lambda, EC2, ECS, ELB, EventBridge, Kinesis, Route 53, SNS, SQS, CloudTrail, API Gateway, CloudFront, VPC, TransitGW, IAM, Security Hub, Service Mesh) Python, or Golang proficiency. Proven background of implementing continuous integration, and delivery for projects. A track record of introducing automation to solve administrative and other business as usual tasks. Beneficial Proficiency in Terraform, CloudFormation, or Ansible A history of delivering services developed in an API-first approach. Coming from a system administration, network, or security background. Prior experience working with environments of significant scale (thousands of servers)

Intercontinental Exchange has an opportunity for a full-time Supervisor, Accounts Receivable in Hyderabad, IndiaAtlanta, GA. Responsibilities Provide appropriate and timely resolutions to customer and business escalations on AR matters unresolved by staff level resources. Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone. Work with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt. Work closely with Operations and various outside providers to resolve billing issues timely. Develop and maintain good rapport with customers and internal business owners. Review of AR Specialists portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met. Demonstrate strong technical knowledge of Accounts Receivable systems and processes. Supervise and coach staff. Assist in evaluations of employee performance. Train new employees. Knowledge and Experience Preference for a candidate with 3+ years in an Accounts Receivable management role. Associate s degree in a business-related field is preferred, but commensurate work experience is acceptable. Must be a driven, hardworking individual. High Radius Collections and Oracle Revenue Management Billing experience is a plus but not a requirement. The candidate must be detail oriented and possess strong organizational, verbal, and written skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Interpersonal skills and the ability to work in a team environment are a must. Strong customer service and communication skills are required. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. We are seeking a highly motivated individual to drive the creation of this team. The Service of Manager will be responsible for hiring, training, and leading this new team to operational success. This includes ongoing day-to-day management of the team s activities, as well as participation in calls and meetings with ICE management in the US. A background in financial services (specifically mortgages and lending) is required along with operational experience. Responsibilities Hire, train, and manage a team providing technology-enabled services to US based mortgage companies. Oversee the activities of the team and optimize their performance daily. Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery. Ensure that Data Security is maintained. Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs. Track and document each employee s time spent on each mortgage folder. Work closely with the ICE Data Services team to identify and correct Learnset anomalies. Prepare operational status reports and dashboards for ICE upper management in the US. Demonstrate strong follow-through and consistently keep commitments to customers and employee. Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies. Focus is on client delivery, process management, business planning. Manage one or more business planning areas, such as capacity planning, client onboarding, cost estimating and responding to new demands. Manage one or more core functional areas such as quality, productivity and utilization management. Co-ordinate and or manage inter department projects. Manage social and communication related initiatives. Participate in managing client delivery. Knowledge and Experience Bachelor s degree or academic equivalent 6+ or more years of experience in the mortgage lending or financial services market 2+ years of experience managing a small- or mid-sized BPO/kpo team. Strong written and verbal communication skills Strong problem solving and decision-making skills. Excellent time management and organizational skills Ability to work efficiently and independently. Ability to work under pressure and time constraints, handling multiple tasks simultaneously. Initiative and strong sense of ownership Proven ability to create and maintain strong customer relationships. Must be comfortable communicating with both technical and non-technical audiences. Preferred Broad understanding of cloud technologies Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows Ability to document standard procedures and effectively train and motivate employees. Expert level knowledge.

Overview Job Purpose Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst. Responsibilities Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service. Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances. Develop and maintain good rapport with customers and internal business owners. Maintain and update customer contacts within the billing system. Initiate credits and adjustments to customer accounts with correct ledger coding. Assist with other duties, as assigned by management team, in timely and accurate manner. Incorporate feedback received from management to ensure performance and productivity expectations are being met. Knowledge and Experience Associate or Bachelors degree in Accounting or business-related field. At least 2+ years of experience that is directly related to the duties and responsibilities specified. Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement. The candidate must be detail-oriented and possess strong organizational skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Strong customer service, interpersonal and communication skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume. Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.

The Senior Developer, SQL will analyze and develop SQL for existing data structures and new applications. Responsibilities Analyze and develop queries, stored procedures, and functions for use by existing and new data sets. Responsible for code development in modern RDMS systems as well as unstructured data stores. Get familiar with existing business process and data structure. Learn code standards, development processes and tools. Gather and understand requirements and develop business modules using various data tools. Write complex queries to conduct research and implement complex business rules. Develop sequences of processes populating data into new database structure. Create required table structure for loading data and ingestion processes. Performance optimization and troubleshooting new code. Develop PowerShell script to schedule business jobs. Document technical processes and approach. Collaborate with team members and participate in design discussions. Knowledge and Experience 10+ years of experience and a degree in a technology field. Bachelors degree Strong experience with Data warehouse, T-SQL development supporting OLTP applications (complex queries, stored procedures, scripts, etc.). Experience with Postgres databases. Experience working with unstructured data and related tools. Good communication and problem-solving skills. Be able to understand requirements and communicate problems and solutions clearly. Experience working in agile development teams and utilizing SDLC tools such as Azure DevOps and Jira. Experience automating delivery of database changes using DevOps tools such as Azure DevOps and Jenkins. Experience with ETL processes utilizing SSIS. Experience with SSRS is desired. Experience with PowerShell scripting is desired. Familiar with data modeling concepts Basic knowledge of Mortgage domain. Strong verbal and written communication skills Schedule Shift timings: 3PM - 12:30AM

As a SQL Database Administrator, you will be part of the Global Data Services team with accountability for designing, testing, implementing, and maintaining the organization s databases across multiple platforms, technologies (eg, relational, non-relational and warehousing) and computing environments (eg, host based, distributed systems, client server) The successful candidate will be responsible for all aspects of data and database administration Responsibilities SQL DBA with 24/7 support for financial applications Good experience in different MS SQL Server versions 2012,2014, 2016, 2017 & 2019 MS SQL Server installations/Patching on Standalone/Cluster environment Should support database upgrades and patches, capacity planning and other activities as may be necessary Database backup and recovery Creating, configuring, monitoring, scheduling & troubleshooting jobs Configuring and troubleshooting Log shipping, Mirroring, High Availability Configuring, Reinitializing, and troubleshooting Replication Troubleshooting clustering issues SQL Server Database Performance Tuning Detecting and troubleshooting Security and remote connectivity issues RCA Provision and Problem management Monitored data activities (ie database status, logs, space utilization, extents, Checkpoints, locks and long transactions) Understanding of Mount points Good knowledge on PowerShell scripting would be added advantage Knowledge and Experience bachelors Degree in Computer Science, Information Technology or related field 4+ years of experience with production database management, preferably with Microsoft SQL Server & Oracle Experience with Microsoft Replication design, implementation, and support Experience with Microsoft SQL Server Always On availability groups - design, implementation, and support Technical architecture and documentation skills, preferably with Visio Ability to independently complete projects with minimal guidance Ability to work an on-call schedule, after hours and weekends as needed Ability to learn new technology with a willingness to teach

The Lead Developer will have experience in all phases of software development lifecycle, from requirements gathering, to design, coding, unit testing, debugging and supporting in production This position requires technical proficiency/problem solving as we'll as an eager attitude, professionalism and solid communication skills The successful candidate will play a key role in building low-latency, high capacity and error-free multi asset routing applications, matching engines or back-end software systems to continue to maintain a leading position in low latency trading The ideal candidate should be knowledgeable in performance-oriented programming, relational database systems, C/C++ and associated debuggers Strong written and oral communication as the applicant will frequently be interacting with the business and sales teams to achieve strategic business goals Responsibilities Analyze requirements and propose technical solutions in delivering projects within expected parameters of cost, time and quality Work with project managers to compile a work breakdown structure of tasks for a given deliverable and provide realistic estimates for completing the assignment Develop and unit test all functions created or modified according to software development best practices Collaborate with other Developers and QA Engineers to execute full cycle integration, functional and regression testing Promote software changes across all environments, safely and responsibly, through to Live Production Participate in team exercises to identify and implement areas for continuous improvement Continuously improve the system performance and propose better solutions Effectively interact with business and operations for solving design and operational challenges Knowledge and Experience 5+ years hands on experience in C/C++ programming language on Linux Experience with code analysis and coverage tools like Coverity, Valgrind, gcov/lcov Minimum 2+ years hands on scripting experience Strong understanding of computer science fundamentals, algorithms and data structure Strong performance-oriented programming skills Strong understanding of TCP/IP and Multicast network protocols Bachelors degree in Computer Science or Engineering

The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance Manage to a set consistent service delivery key performance indicators as required by functional role Create a cooperative environment where full understanding of the performance and enablers of "best in class" Technical Support team are fully understood across all team members Select and recruit team members with high potential in service delivery Manage timely departmental workflow and productivity, as we'll as enhance agent experience and knowledge Develop tactical proposals for the department to support company initiatives Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations Knowledge and Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills Capacity to understand technical concepts, processes, procedures, and tools Strong working knowledge of operational best-practices which govern delivery of technical support Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives Persistent; Empowe'red; Promotes and appropriately encourages others to meet/exceed goals Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution Critical thinking; Problem solving Excellent analytical and problem resolution skills Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies Excellent organizational and time management skills Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals Empowers; Invites input; Fosters visibility and ownership Ability to lead, train and motivate staff at all levels and cross-functionally Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm Can-do attitude; Steps-up to challenges; Bias for action Ability to set goals and meet deadlines at the initiative, project and task level Ability to delegate appropriately and monitor/measure effectiveness Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer Excellent customer service and crisis management skills Collaborates: Partners and works collaboratively to meet shared objectives Cooperative; Fair; Trustworthy Ability to work we'll with all levels of management Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies Anticipates trends; Develops future/forward-thinking scenarios Preferred Knowledge and Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise Maintains positive attitude; Handles pressure; Finds growth in adversity Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted Innovative; Inspiring; Passionate Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete Adaptable; Flexible; Resilient Nimble Learning: Willingly and actively learns through experimentation and problem solving Curious; Learns concepts quickly; Seeks knowledge Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement Bachelors degree in Business Administration or Computer Science preferred

As an AI R&D Engineer, you will collaborate with NYSE s central AI team to build and deploy cutting-edge generative AI applications you'll lead applied research and development efforts working with large language models (LLMs), vector databases, and agentic frameworks to enhance NYSE s internal analytics and decision systems We encourage and expect regular use of AI-assisted development tools (eg ChatGPT, GitHub Copilot) to accelerate iteration and improve team productivity Responsibilities Design and deploy RAG pipelines using LangChain and vector databases Prototype and evaluate GenAI applications on NYSE data using commercial and open models Build microservices to serve LLMs via APIs; optimize for performance and cost Use AI assistants for code generation, testing, and documentation refining outputs through expert review Track experiments via MLflow and deploy using CI/CD, Docker, and Kubernetes Define metrics for generative AI performance (eg latency, accuracy, user satisfaction) Share findings and lead technical discussions with NYC stakeholders Knowledge and Experience 10+ years in software development, 3+ with GenAI or NLP Proficiency in Python (FastAPI, asyncio); strong with Hugging Face, OpenAI APIs, LangChain Experience with vector databases (eg Pinecone, Weaviate) and MLflow Strong judgment in using GenAI tools like ChatGPT and Copilot productively Excellent written and oral English communication Familiarity with financial-market data (eg order books, trading events) Desired Knowledge and Experience M.S. or Ph.D. in ML, AI, or related field Peer-reviewe'd publications in related fields

As an AI R&D Engineer, you will collaborate with NYSE s central AI team to build and deploy cutting-edge generative AI applications you'll lead applied research and development efforts working with large language models (LLMs), vector databases, and agentic frameworks to enhance NYSE s internal analytics and decision systems We encourage and expect regular use of AI-assisted development tools (eg ChatGPT, GitHub Copilot) to accelerate iteration and improve team productivity Responsibilities Design and deploy RAG pipelines using LangChain and vector databases Prototype and evaluate GenAI applications on NYSE data using commercial and open models Build microservices to serve LLMs via APIs; optimize for performance and cost Use AI assistants for code generation, testing, and documentation refining outputs through expert review Track experiments via MLflow and deploy using CI/CD, Docker, and Kubernetes Define metrics for generative AI performance (eg latency, accuracy, user satisfaction) Share findings and lead technical discussions with NYC stakeholders Knowledge and Experience 5+ years in software development, 2+ with GenAI or NLP Proficiency in Python (FastAPI, asyncio); strong with Hugging Face, OpenAI APIs, LangChain Experience with vector databases (eg Pinecone, Weaviate) and MLflow Strong judgment in using GenAI tools like ChatGPT and Copilot productively Excellent written and oral English communication Familiarity with financial-market data (eg order books, trading events) Preferred Knowledge and Experience MSor PhD in ML, AI, or related field Peer-reviewe'd publications in related fields

The New York Stock Exchange, a subsidiary of Intercontinental Exchange, Inc (ICE) presents an opportunity for a full-time Senior Developer to join a team responsible for systems development in a high throughput, low latency trading environment The Senior Developer will have experience in all phases of software development lifecycle, from requirements gathering, to design, coding, unit testing, debugging and supporting in production This position requires technical proficiency/problem solving as we'll as an eager attitude, curiosity, professionalism and solid communication skills The successful candidate will play a key role in building and automating low-latency, high throughput back-end software systems to continue to maintain a leading position in low latency trading The ideal candidate should be knowledgeable in performance-oriented programming, automation, relational database systems, python, C/C++ Strong written and oral communication as the applicant will frequently be interacting with development, testing and operations teams Responsibilities Develop framework, tools and scripts for trading system development Develop automation framework and scripts for production monitoring and verification Collaborate with architects and developers to understand the system functionality and behavior Develop tools and scripts for Continuous Integration and Delivery Collaborate with other Developers and QA Engineers to execute full cycle integration, functional, regression and performance testing Continuously improve the system performance and propose better solutions Provide on-call technical support during business and, occasionally, off hours depending on rotation and/or subject-matter expertise on a given component Effectively interact with business and operations for solving design and operational challenges Knowledge and Experience 6+ years hands on experience in software development on Linux 4+ years of experience in Python programming 1+ years of experience in C/C++ or Java Programming 1+ years hands on scripting experience in Perl, shell, etc, Experience with code analysis and coverage tools like gdb, Valgrind, Coverity Experience with supporting production changes, UAT testing and debugging production issues Strong understanding of computer science fundamentals, algorithms and data structure Strong automation skills Good understanding of TCP/IP and Multicast network protocols Ability to work in a highly demanding and fast-paced environment Experience with trading, market data and financial applications

Email Triage - Evaluating staff reported emails for malicious intent Data Loss Prevention - Reviewing Daily DLP events for evidence of internal information leaving the network Operations - Handling end user support requests Some examples of end-user requests: unblocking websites, permitting file uploads, modifying anti-virus policies, and testing email attachments Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Intrusion Detection - Develop and tune anomaly detection capability to produce reliable actionable data Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity Desirable Knowledge and Experience University degree in Engineering, CIS, or related discipline Hands-on experience with Systems Administration Deep understanding of networking and its application Relevant Information Security experience Advancement Opportunity Seniority is determined by experience and demonstration of exceptional competencies including: Automation - Automating simple tasks using python increasing efficiency and continuity Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls Serve as a responsible Subject Matter Expert (SME) on one or more tools or technologies via learning, testing, implementing, enhancing, and educating

The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure This is a 24x7 environment and the position requires shift rotation and/or weekend work Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Quickly assess issues and provide management with well-conceived short and long-term actions for restoration of services Communicate, escalate and perform root-cause analysis of production incidents Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed Troubleshoot day-to-day customer issues and provide direct support to clients Prepare documentation of troubleshooting and escalation procedures System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events Participate in continuous improvement programs, such as trend analysis of recurring issues Provide and report on performance metrics of the environment Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Communicate important information about system maintenance, changes and events to clients, and address concerns regarding any aspect of the services Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability Participate in the on-call support schedule to ensure adequate business support coverage during core hours Provide additional coverage out of hours for deployment and continuity test activities Knowledge and Experience Bachelor s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting Working knowledge of networking: specifically TCP and UDP Understanding of systems architecture and design Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization Able to build and maintain effective relationships with individuals and the team as a whole Ability to be organized and decisive while under pressure Customer focused, and dedicated to the best possible user experience Excellent time management skills Able to manage priorities and multi-task Self-confident and assertive Demonstrate reliability, flexibility, and attention to detail Scheduling flexibility required Preferred Experience in or understanding of financial markets, trading, and clearing systems Experience with FIX Protocol Basic knowledge of Java coding/debugging; ability to review logs/stack trace to debug issues Basic Unix Shell scripting skills Experience with enterprise monitoring solutions Understanding and working knowledge of TCP/IP, UDP and Multicast technologies Working knowledge of internetworking and various LAN/WAN technologies Experience with an any enterprise incident management software and knowledge of BigPanda and PagerDuty Experience with IBM MQ, Kafka Experience with a job scheduler like Tidal Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP

ICE is the leading cloud-based platform provider for the mortgage finance industry ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency The Team Lead interfaces with the teams to understand the solution functionality and technical requirements The Team Lead will perform exception reviews on documents at different times in the process of US mortgage Responsibilities Lead a team of 10-15 Data and Document associate Oversee the activities of the team and optimize their performance on daily basis Act as escalation point for the team to overcome any obstacles to service delivery Team management, Performance Management and production management related processes Mentor and assist team members in all aspects of their roles and job functions Proficiency in Identifying Mortgage documents and/or data for re-verification Provides ideas for process improvements to enhance process efficiency Understand concepts related to identifying and assessing risks Engage management to overcome any obstacles to service delivery Ensure that data security is maintained Ability to train and mentor document associate Oversee a team and areas of operations; perform complex work, develops process, procedure and policies Plan and Monitor status of POC, acceptance testing, pre-prod, onboarding testing and smoke test Manage workflow inconsistencies between associates, teams or shifts Manage associate level observation and data capture related projects Manage training and development related projects Knowledge and Experience Bachelor s degree or academic equivalent 5+ years of overall experience with 2 or more years of experience in Team handling / management in the mortgage lending or financial services market Proficiency in mortgage document terminology Ability to effectively communicate relevant project information with co-workers, peers, and management through written and verbal communication Preferred Proficiency in using keyboard shortcuts People Management Team handling Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows Strong attention to detail Excellent time management and organizational skills Ability to work efficiently Ability to work under pressure and time constraints

SRE new headcount to assist with day-to-day activities supporting ST Application services related to deployment and incident management Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities Responsibilities Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services Coding and Automation of Applications on Linux, Windows, Cloud Platforms Implement automated tests, automated deployments, and operational tools Collaborate with Product and Support teams to plan and deploy product releases Work with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams Ensure services are designed with 24/7 availability and operational readiness and rigor Implementation of proactive monitoring, alerting, trend analysis and self-healing systems Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience Proactive v/s Customer escalated Resolution of product/service defects or design changes, infrastructure changes, or operational changes Partner with other SREs and lead by example - contributor more than a delegator Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology Knowledge and Experience 7+ years of Systems/Applications automation in 24x7 Production support services environments BS in Computer Science, Computer Engineering, Math, or equivalent professional experience Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or NET 7+ years managing Enterprise Red Hat Linux experience required Excellent troubleshooting skills, utilizing a systematic problem-solving approach Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols) Experience with elastically scalable, fault tolerance and other cloud architecture patterns Experience with Continuous Integration and Continuous Delivery concepts Good to have experience in Containerization concepts like Kubernetes Proven strength in SaaS services, experience in massive scale web operations Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Expertise with monitoring, alerting and incident response tools and performing root cause analysis Experience with deployment automation tools like UCD Experience with Azure DevOps (ADO)

This group is responsible for the management, provisioning, reporting and overall billing changes of clients. In addition to user setup and support, entitlements, and reporting in a timely and professional manner for both internally and externally partners. Our Remit: To provide a value-add service across ICE Data Services multiple business lines. To establish a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets ( the data ) of which we are in effect the custodians. To implement a series of clearly defined best practices across all business lines and all product lines to support our global business in a timely, efficient compliant way. To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance consistency The Delivery discipline s mandate is to provide a first-class service to provision, report, and remit entitlements accesses on behalf of our clients in compliance with our source obligations. The Client Support Specialist is responsible for producing timely and accurate entitlements to Internal External clients; ensuring that the invoices received are processed both timely and efficiently to ensure prompt payment; managing various projects and source mandated change management processes; and assisting in the addition and maintenance of user s entitlements, access trends and other meaningful data aggregation that can aid in various decision-making processes throughout the business. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support client service excellence. Responsibilities Provide a quick turnaround to customer new access and change requests. Complete internal employee access requests. Provide back-office support to effectively communicate with customers and bring resolution to all customer queries. Process various usage reports to implement appropriate billing. Produce or review operational reports, document and update internal procedures, and assist with special projects as needed. Retrieve support information from web and mobile pages or apps, including FAQs, details products and technical information. Work closely with other team members and cross-functional team members Knowledge and Experience Bachelors Degree or equivalent combination of education and experience. 2+ years of experience in a customer support or client facing role is desirable. Ability to interact with external clients, as well as internal business units Strong customer facing communication skills. Exposure to financial trading environment, customer service, or market data is a plus Exhibits a proactive nature and approach to learning, problem identification and problem resolution Must be self-directed and be able to work within a team environment Working knowledge of Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs Ability to work varying shifts

ICE Data Services India Private Limited., a subsidiary of Intercontinental Exchange, Inc. is seeking a passionate Senior QA Engineer to join our Quality Assurance team in Hyderabad, India. The candidate will work closely internally with Business Analysts, End-Users and Developers to facilitate and understand requirements and impact of changes to assist debugging and enhancing ICE Data Service applications. Responsibilities Review functional requirements to assess their impact on the software applications and formulate tests cases from them. Write concise, complete, well organized bug reports, test cases, and status reports. Analyze product requirements and ensure the testing is aligned with a risk-based test approach, mitigating risk exposure within all phases of testing. Participate in analyzing root causes of problems found and assist developers with countermeasures to remove the causes Evaluate and recommend enhancements for the product under test Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities. Demonstrate exceptional interpersonal and communication skills and confidence to work with senior stakeholders from development and product Evaluate the effectiveness and efficiency of QA methods and procedures used and undertake improvement projects to improve QA effectiveness and efficiency Provide release support during production software deployment. A "can do" attitude and enjoys working within a highly collaborative work environment. Knowledge and Experience At least 7+ years of experience in the field of Software Quality Assurance Good understanding of Quality Assurance concepts, practices and tools Strong knowledge and hands-on experience with MS SQL/Oracle Hands-on experience with writing python scripts for API testing and data testing - comfortable with using data science libraries such as pandas, numpy, scipy, etc. Attention to detail and ability to work on multiple projects at the same time Highly motivated team player, with very strong analytical, detail-oriented, organized, diagnostic, and debugging skills Excellent interpersonal, verbal and written skills. Self-starter, energetic, ability to prioritize workload and work with minimal supervision Experience with mainstream defect tracking tools and test management tools Desired Knowledge and Experience Experience in the Financial Industry (experience with Fixed Income products is preferred) Experience with UNIX / LINUX systems Performance testing using JMETER or similar tool Experience with code version systems like Git List of preferred degree(s), license(s), and/or certification(s) B.S./B.Tech in Computer Science, Electrical Engineering, Math or equivalent