Electronic Data Interchange Specialist

Company Brief

“House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for a Electronic Data Interchange Coordinator.

We are seeking a detail-oriented Electronic Data Interchange Coordinator to ensure seamless electronic data interchange (EDI) operations in the shipping industry. This role involves troubleshooting EDI processes, supporting trading partner integrations, and maintaining data integrity for critical shipping and logistics operations. The ideal candidate will play a key role in ensuring accurate and efficient communication between systems and stakeholders.

Key Responsibilities:

1. EDI Operations Support

• Monitor EDI transactions and troubleshoot issues related to data exchanges, including failures, errors, or mismatches.
• Provide timely support for inbound and outbound EDI messages, including shipping notices, invoices, and manifests.
• Collaborate with internal teams and external trading partners to resolve EDI-related queries or disruptions.

1. Trading Partner Onboarding and Maintenance

• Assist in onboarding new trading partners, configuring EDI connections, and ensuring successful integration.
• Update and maintain trading partner profiles and mappings as needed.
• Conduct testing for new setups and changes to ensure smooth EDI functionality.

1. System Monitoring and Performance Optimization

• Use EDI tools and dashboards to monitor system health and transaction performance.
• Identify areas for improvement and recommend solutions to enhance efficiency and reduce downtime.
• Work closely with IT teams to implement system updates or patches.

1. Documentation and Compliance

• Maintain detailed records of EDI processes, configurations, and troubleshooting activities.
• Ensure compliance with EDI standards (e.g., ANSI X12, EDIFACT) and shipping industry regulations.

1. User and Partner Support

• Provide training and support to internal teams on EDI-related workflows and best practices.
• Act as the primary point of contact for trading partners, addressing EDI inquiries promptly.

1. Reporting and Analysis

• Generate regular reports on EDI transactions, error rates, and system performance.
• Analyze trends in EDI operations to identify recurring issues and propose preventative measures.

Qualifications & Skills:

1. Educational Background:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

1. Technical Skills:

• Proficiency in EDI tools and technologies (e.g., IBM Sterling, SPS Commerce, or similar platforms).
• Understanding of EDI standards like ANSI X12, EDIFACT, and XML.
• Familiarity with shipping-specific EDI documents, such as 310, 315, 856, and 997.
• Basic knowledge of database queries (e.g., SQL) and scripting languages (e.g., Python, PowerShell) is a plus.

1. Soft Skills:

• Excellent problem-solving and analytical skills to diagnose and resolve EDI issues.
• Strong communication skills to collaborate with internal teams and external partners.
• Attention to detail and a proactive approach to identifying and addressing potential issues.

1. Experience:

• 1–2 years of experience in EDI support, preferably in the shipping or logistics industry.
• Familiarity with integrating EDI systems with ERP or TMS platforms is preferred.