Director Software Engineering

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Serve as a strategic partner to engineering leadership for outbound communications
• Lead teams to design, build, and maintain core Transactional Print Fulfillment platforms
• Own key metrics: print/mail availability, document turnaround times, time to market, and production efficiency
• Oversee the full communications lifecycle—from requirements gathering through design, print composition, QA, deployment, and post-production support
• Deliver modular, secure solutions for high-volume print and digital delivery channels
• Coordinate with global operations teams for seamless execution of large-scale print jobs
• Align with Product and Enterprise Architecture to translate business needs into technical specifications for outbound communications
• Drive modernization: advance cloud-based fulfillment workflows, leverage open-source tools, and reduce legacy system dependencies
• Oversee document composition, printing, finishing, mailing logistics, and reconciliation for critical items like EOBs/statements/checks
• Ensure 24/7 operational support and SLA compliance for high-priority transactional print applications
• Manage microservices powering document generation and omnichannel distribution (print/email/web portals)
• Integrate platforms with external data sources/APIs; enable multi-channel customer communication delivery
• Build dashboards tracking real-time job status across print runs and digital fulfillment queues
• Lead quality assurance across the outbound communications process; drive continuous improvement in accuracy and timeliness
• Partner with infrastructure teams, vendors (print/mail houses), and business units to resolve issues fast and optimize service levels
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in computer science or related field
• 15+ years of experience in software engineering and communication platforms, including 5+ years leading high-performing engineering teams
• 7+ years of experience with design, build, and deploy enterprise-grade applications in the Azure public cloud using Java and Spring Boot frameworks
• 5+ years of experience managing structured and unstructured data for high-volume document workflows
• 5+ years of experience with one or more document composition tools (e.g. Quadient Inspire)
• Deep understanding of DevOps, CI/CD, instrumentation, and observability practices
• Proven ability to lead automation-first initiatives, adoption of Artificial Intelligence tools and drive code reuse and maintainability

Preferred Qualifications:

• Familiarity with Linux/Windows server environments, Elasticsearch, MongoDB, Docker, Kubernetes and Apache Kafka
• Knowledge of HIPAA and other regulatory requirements for healthcare communications
• Skilled in root cause analysis, performance tuning, and optimization of complex systems. Capable of interpreting data to drive decisions and improve operational efficiency
• Proven solid customer-centric mindset with experience in design thinking and agile methodologies
• Proven ability to translate business needs into technical solutions and influence architecture decisions
• Proven ability to implement and audit security controls across systems and data flows

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.