Deputy Manager-M365, Exchange On-premises-Pune

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. #VOIS

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role

Role purpose: The Messaging Specialist provides second level support for Vodafone’s global messaging platforms, including Exchange, Exchange on line and ActiveSync, Enterprise Archive. The role owner is also responsible for incident handling, working closely with Service owners and Operational service owners to deliver quality support to all Vodafone Employees
Key accountabilities (Role Description)

• Service operations within the operational KPIs of the end user SLA
• Exhibits technical experience focused on driving adoption of Microsoft Office 365 with a good technical understanding of the Exchange online service.
• Possesses a broad knowledge of e-discovery and retention tools and best practices.
• Possesses basic knowledge of key end-user scenarios and technical architecture for Office 365 & Exchange Online
• Performs ongoing administration and account maintenance of the Office 365 tenant.
• Acts as the primary contact for service escalations and issues troubleshooting, providing Second-level support
• Working instructions and training material for customer service desk, first and second level support teams
• Ability to solve problems quickly, develop workflow and processes for operation teams, and automate processes through writing and maintaining custom PowerShell scripts to remediate any open issues.
• Analyzes Office 365 service reports, auditing log and third-party service reports.
• Good knowledge on Exchange Hybrid setup.
• Managed Exchange client configuration using Microsoft Office Outlook 2013 & Office Pro Plus.
• Good Knowledge in the Microsoft Exchange Management Console.

• Good understanding of Exchange server patching.
• Knowledge with Email archiving/retention solutions
• Participates in employee development through training and technology transfer to existing technical support team members.
• Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations. Develops and implements software and configurations to apply appropriate system security mechanisms.

Role

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.